application management

Digital modernization is harder than it sounds; here’s what we believe went wrong and how we think this could be prevented in the future  by Intelliworx® Note: Our intent here isn’t to criticize the government or another solution provider trying to help the government, but to contribute to an important conversation about what happened. Just like an after-action review (AAR) in the military, nobody can solve a problem if we’re all too afraid to talk about the realities in public. To that end, we’ve done our best to describe suggestions in a positive fashion.  Intelliworx has helped some 30 federal agencies transform hundreds of government forms. We don’t just turn paper forms into digital copies like PDFs, we transform the whole business process making it better and easier for everyone involved.  We have a special interest in education too. This is because we’ve helped the Department of Veterans Affairs (VA) […]

More agencies are digitizing forms and processes because it’s a cost-effective way for the government to deliver a higher quality of service and benefits to citizens by Intelliworx  The key to the federal government’s digital transformation is to keep the big picture in mind. So wrote our CEO Rob Hankey in a recent article contributed to FEDweek. Digitizing a single form is relatively straightforward, he noted. The hard part is mapping the data collected on these forms to the larger business process and workflow. The management of applications – or application management – is a good example. Citizens must apply for a range of government benefits, authorizations, and services at different times in their lives. This ranges from obtaining a passport and requesting student loans – to securing permits to use federal land and applying for federal housing grants. There are a lot of good reasons for the renewed enthusiasm […]