Intelliworx News and Announcements
Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.
Optimize rural healthcare recruiting: reduce time-to-hire and revenue leakage
Direct provider recruiting costs are high in healthcare, but the larger hit is revenue leakage: each unfilled vacancy represents unbilled services; internal recruiting handoffs across search, onboarding, credentialing, and payer enrollment compound the delay by Intelliworx Provider vacancies cut into healthcare finances in two ways: higher operating costs and lost revenue. This hits rural healthcare especially hard because many rural facilities are already operating at break-even margins, or even, unfortunately, in the red. The direct costs of recruiting providers are significant, according to healthcare industry benchmarks we’ve compiled. The total cost per search routinely ranges from $180,000 to $250,000 per provider. That includes a range of line items: the cost of a search firm or in-house team; marketing, job ads and listings; and site visit expenses for a prospective candidate. There is also a laundry list of possible incentives that are all but required to make a competitive offer: relocation […]
9 lessons from the State Department’s generative AI playbook
Foggy Bottom implemented an SBU-cleared chatbot from pilot phase to 62,000 users at 98% of diplomatic posts and published a five-year playbook other agencies can model by Intelliworx Less than two years after OpenAI launched ChatGPT in November of 2022, the State Department was already actively testing an “alpha” version of its own generative AI chatbot. Two more years later, in June of 2026, the Department’s chatbot was rolled out at 98% of global diplomatic stations and has 62,000 users – nearly 80% of its employees. That’s a lightning-fast adoption of a new technology for a government agency, which Foggy Bottom detailed in a new playbook, which reads like a case study, published in July of 2026. It’s even outpaced many commercial businesses. For example, the technology research firm Gartner said in a September 2026 announcement that just 22% of businesses, with $50 million or more in revenue, have scaled […]
The healthcare provider shortage explained; why it’s hitting rural areas harder
New report suggests the shortage is caused by an aging population, increased rates of chronic disease among young people, and a sizable number of physicians reaching retirement age by Intelliworx The healthcare search firm AMN is out with a new report that examines healthcare staffing projections through 2030. It takes a broad look at the provider shortage by analyzing a range of data sources. Among these are their own data sets along with those published by the Bureau of Labor Statistics, the Centers for Disease Control, S&P Global, and the Association of American Medical Colleges (AAMC), among others. AMN takes a broad look at the talent trends affecting healthcare, including those surrounding allied healthcare professionals. It also provides a sound briefing on the shortage of providers, particularly in rural areas, which is our focus as a company. Stay in touch by subscribing to our email newsletter. We will never share […]
8 takeaways from the new EOA playbook by the GSA
The new GSA EOA Playbook emphasizes process mapping, quick wins, and change management while reminding agencies that technology should enable redesigned workflows rather than simply automate existing ones by Intelliworx To achieve dramatic improvement in quality, service, and speed – and at a lower cost – leaders must focus on process improvement first. That was the thesis of a landmark book titled “Reengineering the Corporation” by management gurus Michael Hammer and James Champy. Published in 1993, it was required reading for business leaders seeking to take advantage of the promising opportunity offered by the then nascent industry of information technology. Where many leaders at that time were seeking to automate existing workflows, Hammer and Champy argued technology ought to be an enabler of entirely new processes. We were reminded of that idea in reading through the new Federal EOA Playbook Summary: Federal Process Improvement through Elimination, Optimization, & Automation. The […]
Improving the experience: 5 examples of government CX projects in progress
A Federal News Network webinar highlights active CX efforts: CBP traveler tools for major events, VA multi-channel listening, IRS digital-first options with human support, and callback technology that reduces abandonment. by Intelliworx Improving customer experience (CX) as the government modernizes its IT infrastructure brings somewhat obvious external benefits. For external stakeholders, as is the case with the examples below, CX enhancements remove the friction that leads to frustration. Yet there are also internal benefits to be gleaned. It streamlines processes, drives efficiencies, yields cost savings, and delivers a better employee experience (EX). This has an overall benefit for agencies, too. It’s especially true for those responsible for collecting revenue. As Martha Dorris, who spent 30-plus years championing CX for the GSA once told us, a streamlined tax filing process means the government gets paid faster. A recent webinar by the Federal Executive Forum, which is produced by the Federal News […]
The various approaches, milestones and phases of federal IT modernization projects
Survey by the EY Center for Government Modernization finds 48% of federal decision makers say IT modernization projects take a year-plus to move from pilot to production by Intelliworx It can take a federal agency a year or longer to take an IT modernization project from the pilot phase to production, according to 48% of federal decision makers polled by EY. That’s not a surprise given the size, complexity and critical nature of the government’s IT infrastructure. The consulting firm polled 131 federal decision makers about modernization and AI for its 2026 EY Federal Trends Report. We’ve previously covered some of the findings about the state of AI implementation in the federal government and the shortage of tech talent. In this third and final post stemming from this survey, we are looking at the findings focused on modernization. Stay in touch by subscribing to our email newsletter. We will […]
Tech talent shortage is the government’s “most significant modernization barrier”
Close to half (44%) of federal decision makers surveyed by EY cite “workforce skill gaps” as the top challenge to modernizing the federal IT infrastructure by Intelliworx “One of the most critical bottlenecks to federal goals for modernization, efficiency and scaling AI is not a technological gap but a human capital gap.” That’s according to the 2026 EY Federal Trends Report, based on a survey of 131 federal decision makers. When asked about the top barriers to modernizing government technology, respondents identified the following: 44% cite workforce skill gaps; 32% say slow procurement processes; 32% say escalating cybersecurity threats; 30% say regulatory requirements; and 30% say inadequate data storage. (Click for larger image) Solving the talent shortage While the survey identified the top barrier, it also identified some ways the government is going about resolving it. 1. Upskilling existing staff Most respondents surveyed give their agency high marks for […]
Creative financial incentives rural healthcare can use to attract providers
Physician search firm highlights how housing shortages and interest rates complicate provider recruitment; home down payments, customized student loan repayment, and a variety of flexible work models offer creative incentives by Intelliworx In a new twist to the shortage of healthcare providers, Jackson Physician Search says that economic uncertainty is “making physicians hesitate to relocate.” “We are in the business of moving people around,” says Regional Vice President of Recruitment for the Western Division Jeff Foster in the report. “It’s a tough time to get physicians to relocate, but if the conditions are right, they will make an exception.” His comments were part of an analysis the physician recruitment company published earlier this year called The New Physician Recruitment Reality: Current Trends and the Road Ahead. It draws from research reports the firm has fielded, along with credible third parties and qualitative input from a handful of their own recruiters. […]
7 statistics that offer a glimpse into the state of federal AI implementation
Despite overwhelming support for AI-driven modernization, an EY survey of federal decision makers finds persistent hurdles in scaling AI from pilots to production by Intelliworx Finding ways to use AI to reduce cost and drive efficiency is the top tech priority for the federal government. To date, there are more than 2,000 possible AI use cases that have been identified. The question that remains is: are these use cases making their way toward production environments? The EY Center for Government Modernization recently announced a survey it commissioned of 131 “federal government decision-makers in finance, IT and HR/workforce” that provides some answers. We reviewed the study and have curated some of the statistics that stood out to us below. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. Enthusiasm for AI runs high “An overwhelming majority of federal “decision-makers “view AI as […]
Intelliworx Rebrands Rural Healthcare Recruiting Platform as Workready
FOR IMMEDIATE RELEASE The company will return to the 3RNET Annual Conference for rural health professionals to exhibit applicant tracking, credentialing and generative AI enhancements Williamsburg, VA – August 12, 2026 – Intelliworx announced today it has rebranded its rural healthcare recruiting platform as Workready. A secure cloud-based software solution, Workready was engineered to support the distinct talent acquisition needs of hospitals, clinics and healthcare practices located in rural America. “Rural healthcare has to make a different pitch to attract the talent they need to deliver accessible healthcare to areas with a lower population density,” said Intelliworx CEO Rob Hankey. “Yet rural facilities do have unique advantages such as greater clinical autonomy and work-life balance, among others; Workready was designed from the start with this in mind.” Benchmarks across the industry show that it takes an average of three months to fill a provider vacancy at a cost of $16,000 […]