artificial intelligence

6 generative AI use cases across the federal government

Federal agencies are exploring ways to extract and standardize unstructured data, analyze high volumes of text-based feedback and improve customer experience by Intelliworx Federal agencies spend more than $100 billion annually on technology, including products and services, according to reporting by Jory Heckman. About 80% of that is spent maintaining the sprawling, and in some cases, dated IT infrastructure that already exists. Historically, modernizing those systems tends to be a necessarily slow and methodical process. This is because changes to the IT infrastructure can have unintended consequences. Yet, Heckman, in a story for the Federal News Network, notes, artificial intelligence (AI) may offer a better approach – a continuous, iterative and agile approach. At the time of this writing, 41 federal agencies are exploring 2,133 artificial intelligence (AI) use cases that have been publicly disclosed. As a software company that serves the federal government, we are experimenting with AI as […]

10 senior tech leaders talk AI use in modernization for the federal government

Federal Chief AI Officers say the benefits of AI outweigh the risks, the challenge is finding practical use cases that scale that can be scaled across government IT by Intelliworx The federal retirement management system (RMS) is getting a boost from artificial intelligence (AI), according to reporting by FedSmith. The processing of retirement packets has long been a weak spot for the federal government. There’s a backlog of applications, too. Those applications are all still processed by hand. That typically takes months, and in some of the more complicated cases, can take years. Ian Smith, who penned the piece, reports that the average processing time for the nearly 9,000 retirement packets approved in April 2025 was 49 days. He notes, while AI isn’t being used to digitize old paper records, it is preventing new applications from piling up. The system has reportedly been tested for accuracy and is functioning as […]