Automated Forms & AI Solutions for Government & Healthcare

Philosophical considerations for government AI keeping a “human in the loop” [HITL]

Lessons from 50 years of customer service automation: as AI adoption accelerates and AI agents are poised to function autonomously, human judgment and oversight are essential by Intelliworx When technology works as intended, it streamlines workflow, automates rote work and boosts productivity. The challenge is that it doesn’t always work as intended. Sometimes this works out well. For example, the collaboration tool Slack was originally created as an internal communications platform for a gaming company. That focus didn’t take hold in the market, so the company pivoted and the rest is history. At other times, it leads to unintended consequences. This is particularly true for anomalies and corner cases. These are the variety of issues that don’t fit neatly in a spreadsheet and break the binary limitations of traditional computing processes. Over-reliance on automation in customer service Customer service is the quintessential example. This function has become highly automated, and […]

Did someone say “AI?” 17 predictions about government technology for 2026

Government AI Adoption will move at a pace faster than the Internet and reshape innovation, cybersecurity, procurement and workforce education and development by Intelliworx The classic American baseball legend Yogi Berra is credited with having said, “It’s tough to make predictions, especially about the future.” It’s a snappy quip that captures attention, but it shouldn’t dampen our efforts to try. Predictions force us to question assumptions, correlate trends and stretch our thinking. To that end, predictions for the coming year are a useful thought experiment. As we did last year, we’ve compiled a list of predictions about government technology for the New Year below. Some of these are our own, some were solicited from credible sources, and we also curated a handful – with attribution – from around the web. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. Government […]

The 7 most-read posts on the Intelliworx government blog in 2025

Financial disclosure and customer experience (CX) were among the most popular categories of content among readers interested in modernizing the federal government’s tech We published about 40 posts on the Intelliworx blog in two distinct sections: government and healthcare. That’s on par with our efforts in prior years. As has become our custom, we go back through the analytics at the end of the year to see what was of most interest to readers. Below are the most-read blog posts for 2025. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. Number 7: CX is a bipartisan issue for the federal government More than aesthetics, good design across websites, apps, and even those arduous government forms, drives efficiency that saves time and taxpayer money. Read more: Good design and customer experience (CX) is a bipartisan issue we should all get behind […]

How Should Healthcare Organizations Adopt Generative AI? [Healthcare IT]

Healthcare organizations are rapidly experimenting with generative AI to address staffing shortages and operational complexity. Early adoption models vary widely, leading to inconsistent results and growing skepticism around ROI. Analysis of real world use cases reveals three dominant approaches. Wildcard and passive deployments often disappoint due to lack of oversight and context. Augmentative AI, by contrast, pairs technology with experienced professionals who can evaluate and refine output. Augmentative AI supports existing expertise rather than replacing it. This approach improves efficiency, maintains quality, and offers a practical path forward for healthcare leaders seeking sustainable AI value. Key Takeaways Generative AI delivers the most value when augmenting experienced healthcare professionals Wildcard and passive AI approaches often fail to produce reliable ROI Augmentative AI improves productivity without sacrificing quality Recruiting and HR workflows benefit immediately from expert guided AI use Healthcare leaders should prioritize augmentation focused AI strategies Read the full Contributed Blog […]