Automated Forms & AI Solutions for Government & Healthcare

CIOs, CAIOs, and CDOs: survey says these federal roles need more clarity

“Despite modest improvements in overall role clarity, the expanding and overlapping nature of data and technology leadership roles create ongoing confusion.” Sometimes a job grows too large for any one leader to effectively manage. Managing technology is a prime example. Where technology was once the sole purview of the CIO, the integration of technology into daily work has made it too big a job for any one leader. There have been a number of new technology-related leadership titles cropping up in the last decade or so: chief technology officer (CTO) chief information security officer (CISO) chief privacy officer (CPO) or the senior agency official for privacy (SAOP); and chief data officer (CDO). The role of the CDO was fueled by the Evidence Act, which was signed into law in early January 2019. It required government agencies to create a CDO position, whose goal was to ensure government data was accessible […]

Federal CDO-CIO relationships are driving a data-centric culture

CDOs say close collaboration with CIOs also helps IT project prioritization, lends authority, and supports budget allocation Federal chief data officers (CDOs) faced a wave of changes in recent years, according to a survey of chief data officers, by Deloitte and the Data Foundation: “The CDO community navigated a year of unprecedented change, including a new administration, unexpected workforce reductions, and evolving AI priorities, while continuing to mature as a function across the federal government.” One of the most significant changes was to their reporting structure as nearly a quarter (24%) got a new boss last year. More than half of CDOs (52%) say they now report to the chief information officer (CIO), which is up substantially from 36% in 2024 and 33% in 2023. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. Complementary working relationships The CDO reporting […]

Federal chief data officers are “critical” to scaling government AI

CDOs are the caretakers of government data, drive internal and external collaboration, and may have sound ideas for developing AI implementation metrics The federal government’s experimentation with AI has grown substantially. OMB recently reported 3,600 different use cases, which represents 70% growth over previous years, according to FedScoop. As the use cases pile up, one technology role is emerging as instrumental for success in AI: the chief data officer or CDO. The “expanding intersection of data and artificial intelligence responsibilities” was “a common theme” in a newly published survey by Deloitte and the Data Foundation. As one of the 189 CDOs polled for the 2025 Survey of Federal Chief Data Officers, which was published in March 2026, characterizes the role as ‘more critical with the introduction of AI.’” The survey findings point to three clear reasons, which follow below. Stay in touch by subscribing to our email newsletter. We will […]

Philosophical considerations for government AI keeping a “human in the loop” [HITL]

Lessons from 50 years of customer service automation: as AI adoption accelerates and AI agents are poised to function autonomously, human judgment and oversight are essential by Intelliworx When technology works as intended, it streamlines workflow, automates rote work and boosts productivity. The challenge is that it doesn’t always work as intended. Sometimes this works out well. For example, the collaboration tool Slack was originally created as an internal communications platform for a gaming company. That focus didn’t take hold in the market, so the company pivoted and the rest is history. At other times, it leads to unintended consequences. This is particularly true for anomalies and corner cases. These are the variety of issues that don’t fit neatly in a spreadsheet and break the binary limitations of traditional computing processes. Over-reliance on automation in customer service Customer service is the quintessential example. This function has become highly automated, and […]

Did someone say “AI?” 17 predictions about government technology for 2026

Government AI Adoption will move at a pace faster than the Internet and reshape innovation, cybersecurity, procurement and workforce education and development by Intelliworx The classic American baseball legend Yogi Berra is credited with having said, “It’s tough to make predictions, especially about the future.” It’s a snappy quip that captures attention, but it shouldn’t dampen our efforts to try. Predictions force us to question assumptions, correlate trends and stretch our thinking. To that end, predictions for the coming year are a useful thought experiment. As we did last year, we’ve compiled a list of predictions about government technology for the New Year below. Some of these are our own, some were solicited from credible sources, and we also curated a handful – with attribution – from around the web. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. Government […]

The 7 most-read posts on the Intelliworx government blog in 2025

Financial disclosure and customer experience (CX) were among the most popular categories of content among readers interested in modernizing the federal government’s tech We published about 40 posts on the Intelliworx blog in two distinct sections: government and healthcare. That’s on par with our efforts in prior years. As has become our custom, we go back through the analytics at the end of the year to see what was of most interest to readers. Below are the most-read blog posts for 2025. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. Number 7: CX is a bipartisan issue for the federal government More than aesthetics, good design across websites, apps, and even those arduous government forms, drives efficiency that saves time and taxpayer money. Read more: Good design and customer experience (CX) is a bipartisan issue we should all get behind […]

How Should Healthcare Organizations Adopt Generative AI? [Healthcare IT]

Healthcare organizations are rapidly experimenting with generative AI to address staffing shortages and operational complexity. Early adoption models vary widely, leading to inconsistent results and growing skepticism around ROI. Analysis of real world use cases reveals three dominant approaches. Wildcard and passive deployments often disappoint due to lack of oversight and context. Augmentative AI, by contrast, pairs technology with experienced professionals who can evaluate and refine output. Augmentative AI supports existing expertise rather than replacing it. This approach improves efficiency, maintains quality, and offers a practical path forward for healthcare leaders seeking sustainable AI value. Key Takeaways Generative AI delivers the most value when augmenting experienced healthcare professionals Wildcard and passive AI approaches often fail to produce reliable ROI Augmentative AI improves productivity without sacrificing quality Recruiting and HR workflows benefit immediately from expert guided AI use Healthcare leaders should prioritize augmentation focused AI strategies Read the full Contributed Blog […]