government modernization

Year in Review: 10 Milestones Intelliworx Achieved in 2024

Intelliworx reached 39 ‘authorizations to operate’ this year, secured a 100% customer renewal rate, and launched new software solutions, among other accomplishments over the last 12 months by Intelliworx This year has been one of the most successful years for Intelliworx in our 20-year history. We’re very proud of our team and what we’ve accomplished. While we spend the bulk of our time on this blog dedicated to exploring informative topics (i.e. government modernization, digital transformation, CX and etc.) that we think are helpful to our customers – we hope you’ll excuse us if we indulge in a short victory lap. Below are some of the actions and outcomes that made this year a milestone in our company’s history. 1. Earned 100% customer renewal Winning customer renewals is different in the government space. Solution providers in the private sector merely have to convince a customer to renew annually. Customers may […]

Year in review: 20 government tech statistics and numbers that summarize 2024

Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]

Intelliworx Launches New Telework Management Solution for Government Agencies Centered on Productivity

FOR IMMEDIATE RELEASE Software Product Named Teleworx will Put the Focus of Government Telework on Productivity; Providing the Ease-of-Use Civil Servants Want along with the Accountability Leaders Need Sterling, VA – December 12, 2024 – Intelliworx, a provider of workflow and process automation software, announced today the launch of Teleworx, a telework management solution for government agencies. Teleworx will enable agencies to get a handle on the entire telework process – from identifying eligible positions to ensuring the accountability of telework employees. This will streamline the process of applying, reviewing, approving, reporting and re-certifying telework applications in accordance with applicable laws and regulations. “More and more government work is being done online through websites, apps, chats and other digital channels,” said Intelliworx CEO Rob Hankey. “So, it just makes sense that a significant part of the federal workforce is online too – but leaders still need accountability and Teleworx can […]

10 predictions for government technology in 2025

From CX and business process – to telework and the impact of managing technology infrastructure on continuing resolutions – predictions are part forecast and part aspiration by Intelliworx If we set accuracy aside for a moment, if there’s one thing humans do well it’s making predictions. Our brains absorb inputs from our five senses and try to predict what will happen next and how we should feel or act. When things don’t match our prediction, that is our brain’s expectations, we respond with emotions like joy, anger and fear. This means predictions are a physiological part of humanity. It’s fitting then that at the year’s end, we might take a step back and think about our predictions for the next year, 2025. Often such predictions are part forecast and part aspiration. In some ways, predictions are what we hope will happen, based on current information. In both cases, it’s an […]

What does “government workflow software” mean?

Workflow is the efficient orchestration of multi-stakeholder actions needed to complete a business process effectively; it facilitates productivity, accountability and transparency by Intelliworx Innovation brings us two things at once: new tools and terminology. By definition, things that are new haven’t been described before and so merit a new name. Such is the case with the term “workflow” as in “government workflow software.” As a solution provider with a 20-year history of providing software to the government, we too have adopted the term and so have an obligation to explain it. What is workflow? One way to understand buzzy new terms is to break them down to their roots. Workflow describes a shared understanding of how a process, procedure or task, transpires or flows toward completion. The more intricate the process, or the more people involved, the more complicated the flow of work becomes. “Workflow in an orchestration of activities, […]

6 solid hot takes on the 2024 Federal Employee Viewpoint Survey results

Civil servants gave their employer record high marks for employee engagement and experience; but there are some important nuances by Intelliworx The Office of Personnel Management (OPM) published new data from its 2024 Federal Employee Viewpoint Survey (FEVS). The survey is a snapshot of the “organizational climate” for the millions of government employees working across some 430 government agencies. In other words, it asks civil servants how they are feeling about work. The survey was first fielded in 2002 – periodically at first – and then annually since 2010. OPM employs an independent research firm to conduct the survey digitally. Respondents are solicited to participate by email. The survey was conducted this year from May to July. OPM says the response rate was 41%. That’s up from 39% from the year prior. Mathematically, the exact sample size works out to 1,645,841, which puts the size of the federal workforce at north […]

14 resources federal agencies with successful CX modernization initiatives are using

A new GSA report finds while many agencies missed the mark on customer experience, some are succeeding and it highlights the tech resources they are using to improve by Intelliworx Federal agencies across the government have “struggled” to modernize their digital communications channels and improve the overall customer experience (CX). That’s according to a new report published by the General Services Administration (GSA). Modernizing digital communications is a requirement to comply with a number of rules. The most salient is the 21st Century Integrated Digital Experience Act (IDEA). The legislation was signed into law in 2018 and lists eight requirements agencies must follow when redesigning public-facing websites, mobile apps and other digital communications channels. Those requirements mandate that all government-run digital communication channels must be: accessible; consistent; not duplicative; searchable; encrypted; user data-driven; customizable; and mobile-friendly. Such requirements are aimed at improving the “public’s perceptions of and overall satisfaction with […]

A solid glimpse into federal agency modernization projects

Three agency tech leaders describe how their organization is modernizing IT and overcoming decades of ‘tech debt’ by Intelliworx Modernization is on the agenda for most federal agencies these days – and for good reason. Information technology (IT) has improved dramatically and yet some agencies are still working with IT systems first deployed decades ago. That’s according to a recent virtual panel hosted by the Federal News Network (FNN). The news outlet hosted agency executives and business leaders from across the private sector to share some of the modernization progress the government has made. The panel noted several technological advancements are driving the need for modernization including: Data and network speeds are faster than ever; Broad stakeholder expectations for good experiences (i.e. CX); and There are more devices and of greater variety connecting to networks. Although not stated explicitly, it’s probably safe to add that processing power continues to improve […]

Why is the U.S. government suddenly so interested in CX?

Customer expectations have grown as technology has improved, but better CX also promises to drive efficiencies and cost savings across the federal government by Intelliworx Air travel is a sound analogy for explaining customer experience (CX). This is because individuals traveling to the airport will have many different experiences: Planning a trip and purchasing a ticket; Airport parking; Checking bags with a skycap; Going through security screening; Getting coffee or a snack at an airport restaurant; Checking in at the gate, boarding, takeoff, in-flight service and landing; Picking up luggage at the carousel; and Using public transport – taxis, shuttles, buses or a rideshare. When the steps are listed this way, it’s easy to see that traveling is made up of a collection of interactions. This is, in part, why customer experience has become increasingly important. CX looks across the silos of stakeholder interactions to understand how they collectively affect […]

Benchmarking telework: How much time is the private sector spending in the office?

Several surveys suggest about one-third of U.S. private sector employees are remote; however, amid employee pressure, corporate leaders are increasingly more accepting by Intelliworx A recent report by the Office of Management and Budget (OMB) put out some numbers describing the scope of teleworking for federal civil servants. The widely reported document surfaced two interesting statistics about telework that stood out to us: Only about half – roughly 50% – of civil servants serve in roles that are eligible for teleworking. The U.S. government employs approximately 2.5 million civil servants, so in real numbers, that means ~1.25 million are eligible to telework; and Of those federal employees who are eligible to telework, “approximately 60 percent of regular, working hours” are conducted “in-person, at agency-assigned job sites.” Citing figures from the non-partisan Congressional Budget Office (CBO), the report says, “The federal workforce has telework rates generally in line with the private […]

1 2