Streamlining Digitizing of Government Documents Demands Comprehensive Process Mapping (FEDweek)
Taking a single form and digitizing it is straightforward; the challenge lies in planning how the form’s data will fit back into the overall business process. I spoke with a procurement officer facing a unique issue while attending a recent federal agency event crucial to raising awareness of solutions for the government’s digital transformation goals. The agency needed to capture and integrate hand-signed consent forms into dual record systems, as they could not accept electronic signatures.
This highlights an essential aspect of government form digitization – understanding that forms are a part of a larger business workflow. Forms simply collect data that is to be used. It’s essential to map out the entire business process.
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Efficiently Digitizing Government Documents Requires Mapping out the Whole Process (FEDweek)