Intelliworx News and Announcements
Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.
An interview with the ‘Godmother of Government CX’ on agencies and modernization
Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run more efficiently and effectively by Intelliworx The concept of customer experience (CX) is getting a lot of attention in Washington, DC these days. While improving experiences sounds like a task for an entertainment company rather than a government, the motivation for better CX boils down to efficiency and effectiveness. So, says Martha Dorris. She spent 34 years championing CX initiatives from her post within the General Services Administration (GSA). Her work there earned the endearing moniker “godmother of government CX.” Today, while she’s retired from the civil service, she remains active as a consultant and host of a government-focused podcast The CX Tipping Point. “People used to laugh at me at the GSA, because, they thought, ‘customer experience? ‘We’re a government, not Disney,” she told us in an interview […]
Many healthcare employers see the struggle to recruit nurses grow
Nurses are the backbone of the healthcare system, yet a dearth of talent means this persistent problem continues to weigh on employers by Intelliworx As it is with providers, healthcare employees everywhere are struggling to attract nurses. That’s according to a new report by the Medical Group Management Association (MGMA). Citing an MGMA Stat poll from May 2024, the report says, “22% of medical group leaders say their nurse recruitment and hiring efforts improved in the past year, while the majority (78%) say they have seen little change (43%) or experienced worsened conditions (35%).” The top factor contributing to this healthcare recruiting challenge is a dearth of talent. There simply aren’t enough nurses and it’s hitting rural locations even harder. Why? “While some practice leaders noted a smaller pool of candidates in their rural markets, most respondents pointed to tough competition for qualified candidates from hospitals and larger organizations with […]
How healthcare staff compensation has changed over the last five years
“Sizable compensation increases for these roles are in line with anecdotal reports about the continuously competitive labor market,” according to a new report by MGMA by Intelliworx The shortage of providers is perhaps the biggest challenge facing rural healthcare facilities. Accordingly, there’s a lot of focus on incentives to attract more providers, particularly compensation. Providers are an important part of the puzzle. However, it’s important to remember they usually have a team to support them. These team members handle a wide range of supporting tasks from negotiating with payers – to prepping patients to be seen by a provider. They are crucial to keeping things running smoothly. To that end, the Medical Group Management Association (MGMA) is out with a new report that benchmarks the growth in management and staff compensation. While the report benchmarks the changes over several different time periods, we believe the 5-year time frame is the […]
20 telework tips for government agencies, leaders and individual contributors
Here’s a well-researched list of ideas stemming from government, human resources and consulting firms for running effective telework, remote and hybrid offices via Intelliworx The current debate over teleworking in government primarily centers on where work is performed. Whether your personal inclinations favor telework or not – that’s the wrong focus. A better debate would center on productivity, as our CEO Rob Hankey wrote recently for Government Executive. The pandemic that necessitated telework is long over, but it’s had a lasting impact. In the years since, we’ve had a lot of time to experiment with telework programs – and document some of the best practices. Recently, we canvassed telework management ideas stemming from government agencies, human resources experts and consulting firms. We’ve organized what we found into 20 tips that are segmented into three sections: Telework tips for agencies and policy; Telework tips for leaders and managers; and Telework tips […]
3 systemic problems in healthcare staff that may magnify the talent shortage
Observations from three healthcare conferences suggest the short-term remedy for backfilling vacant provider positions may be making the problem worse in the long run by Intelliworx There’s an intense shortage of provider talent in healthcare. While there’s no disagreement over that fact, leaders may be unknowingly adding to the problem. That’s our takeaway after having exhibited at three healthcare conferences over the last six months or so. These conferences included the 3RNET annual conference, which is aimed at hospital administrators; the AAPPR annual conference serving recruiters who specialize in finding providers; and the ASHHRA which is for healthcare human resources staff. We sent a handful of people to work at the booth and walk the floor at each event. We universally heard about the talent shortage at these conferences – and made some observations about the way the industry is addressing this key issue. 1. Healthcare leaders are too busy firefighting […]
Resolving the Telework in Government Debate by Focusing on Productivity (GovExec)
The ongoing debate over telework in federal agencies involves differing views from civil servants, Congress, and the Administration. While many federal employees report higher productivity and fewer distractions when working remotely, Congress demands concrete data to validate these claims. The Office of Management and Budget is tasked with balancing these perspectives. It must also address the Administration’s push for a partial return to office work. Many employees and unions continue to resist this effort, and OMB must find a middle ground. Intelliworx CEO Rob Hankey suggests a focus on productivity rather than physical presence to resolve these differences. Read the full post here: Put the telework debate to rest by focusing on productivity (GovExec) * * * Track your telework agreements! We’d be remiss if we didn’t point out that Intelliworx can help federal agencies with digitization of telework agreements, the workflow for review and approval of those, and securely […]
10 government ethics best practices for conflict review and financial disclosure
These tips can help government ethics offices streamline the processes for ensuring financial disclosure filings are complete, accurate, and on time Every government worker who is in a position to make final decisions or take actions that “will have a direct and substantial economic effect on the interests of any non-federal entity” is required to fill out an annual financial disclosure form. The purpose is simple – to eliminate any conflict of interest – or even the appearance of a potential conflict of interest. Yet not every ethics office navigates the financial disclosure season in the same way. We’ve seen it firsthand working with nearly 40 different government agencies, in recent years, to assist with more than a half million financial disclosure forms. Our experience in this area has given us a good view of which processes work well – and which ones need improvement. Below are a handful of […]
How nursing leaders are tackling recruiting and retention amid burnout and shortages
Survey of nursing managers shows many are leaning on contingency staffing talent to bridge the staffing gap near-term while improving processes and adding tech over the long-term by Intelliworx® Nurses are the backbone of the U.S. healthcare system. Hospitals and clinics around the nation simply could not run without them. This means the role of managing a team of nurses is an important job – and one that seems to be getting harder all the time. A recent survey of nursing leaders by the staffing firm AMN Healthcare illustrates this notion in detail. It’s among the most challenging jobs in healthcare, wrote one nursing leader in response to an open-ended question: “It is one of the most difficult jobs in the entire hospital! You have to be a liaison between nursing, medical services, housekeeping, engineering, grounds, nutrition, social work, physical therapy, finance, supply chain, patients, their families all while keeping […]
Troubleshooting what went wrong with FAFSA – and how to fix it
Digital modernization is harder than it sounds; here’s what we believe went wrong and how we think this could be prevented in the future by Intelliworx® Note: Our intent here isn’t to criticize the government or another solution provider trying to help the government, but to contribute to an important conversation about what happened. Just like an after-action review (AAR) in the military, nobody can solve a problem if we’re all too afraid to talk about the realities in public. To that end, we’ve done our best to describe suggestions in a positive fashion. Intelliworx has helped some 30 federal agencies transform hundreds of government forms. We don’t just turn paper forms into digital copies like PDFs, we transform the whole business process making it better and easier for everyone involved. We have a special interest in education too. This is because we’ve helped the Department of Veterans Affairs (VA) […]
Survey: 45% of healthcare providers will refuse a job offer if the recruiting experience is poor
Providers say the most attractive qualities of working in a rural healthcare facility are lower cost of living, more time with patients and better work-life balance by Intelliworx When it comes to recruiting providers, healthcare facilities don’t get a second chance to make a good first impression. That’s one high-level finding of a 5-question snap survey of 107 U.S. healthcare providers we just fielded. This matters because healthcare is already facing a talent shortage. The matter is even more acute in rural facilities because the available talent pool is smaller and shrinking as the Baby Boomer Generation retires. Rural facilities will have to work harder to attract talent. There is room for optimism too though. Providers also shared what they see as the benefits of working for a rural facility. The fact is many providers are attracted to the medical community out of a sense of compassion for humanity. It’s […]