Intelliworx News and Announcements
Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.
Provider compensation: APPs see the biggest jump in pay
Nurse practitioners and physician assistants netted a 6.47% increase in total compensation, however, physicians still earn far more in comparison by Intelliworx Compensation is always a top priority in recruiting and retention – and salaries continue to grow in healthcare. MGMA illustrates this in its most recent compensation report: “Median total compensation for physicians in primary care, surgical specialties and nonsurgical specialties saw modest increases in 2023, as well as total compensation for APPs.” APPs, or advanced practice providers, which includes nurse practitioners (NPs) and physician assistants (PAs) saw the biggest jump according to the association: “For APPs, total median compensation outpaced the gains seen for physicians, with a 6.47% increase in 2023, contributing to a 16.23% gain since pre-pandemic 2019 levels.” Among just physicians, and excluding APPs, those fulfilling primary care roles saw a larger bump in pay: “The largest gains in total median compensation were for primary care […]
Healthcare physician productivity has skyrocketed
Data suggests technology investment has enabled providers to be more productive; physician-owned practices edge out hospital-owned practices by measure of wRVUs by Intelliworx Physicians have become increasingly more productive over the last decade or so. That’s according to the 2024 Provider Compensation Data Report by the Medical Group Management Association (MGMA). That finding was included in a report published last year, which reflects data from more than 211,000 physicians and advanced practice providers (APPs). APPs include nurse practitioners and physician assistants. It covers data through the year ending 2023 and is the most recent the association has currently available publicly. MGMA came to that conclusion by analyzing what the medical community refers to as “Work Relative Value Units” (wRVU). The American Academy of Family Physicians (AAFP) says wRVUs reflect a “physician’s work, including mental effort, decision making, technical skills, physical effort, stress related to patient risk, and amount of time […]
SBA certifies Intelliworx as a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Intelliworx CEO Rob Hankey served as a rotary wing pilot in the Army, a later as a flight test engineer; both experiences had a profound influence on his venture into SaaS and technology by Intelliworx The Small Business Administration (SBA) has certified Intelliworx as a service-disabled veteran-owned small business (SDVOSB). This makes the company “eligible to compete for sole-source and set-aside contracts,” according to the SBA. “At least 5% of all federal contracting dollars each year are set aside specifically for certified SDVOSBs,” the agency says on its website. There are other similar designations that “can also compete for contracts under other qualifying socio-economic programs.” To qualify for certification, businesses must meet certain requirements for both veteran ownership – and a service-connected disability. Intelliworx has long been accredited as a veteran-owned small business (VOSB) through the same program, however, the service-disabled designation is new. To be sure, Intelliworx has earned […]
The 7 most-read posts on the Intelliworx government and healthcare blog in 2024
CX, predictions for government technology next year, telework and government modernization are among the most popular blog posts we published in 2025 by Intelliworx This year is the first year we’ve made a real effort to weigh in with our thinking on government technology. We also began our first venture into developing software for private-sector healthcare facilities in rural areas – to address the talent crunch. In total, we published 32 blog posts about government and healthcare. That’s a good start for the first year and we wanted to see which ones were most popular. So, for our final post of 2024, here are the most-read posts on the Intelliworx blog, based on a review of reader analytics. Number 7: Government and citizens stand to gain from CX improvements Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run […]
Year in Review: 10 Milestones Intelliworx Achieved in 2024
Intelliworx reached 39 ‘authorizations to operate’ this year, secured a 100% customer renewal rate, and launched new software solutions, among other accomplishments over the last 12 months by Intelliworx This year has been one of the most successful years for Intelliworx in our 20-year history. We’re very proud of our team and what we’ve accomplished. While we spend the bulk of our time on this blog dedicated to exploring informative topics (i.e. government modernization, digital transformation, CX and etc.) that we think are helpful to our customers – we hope you’ll excuse us if we indulge in a short victory lap. Below are some of the actions and outcomes that made this year a milestone in our company’s history. 1. Earned 100% customer renewal Winning customer renewals is different in the government space. Solution providers in the private sector merely have to convince a customer to renew annually. Customers may […]
Year in review: 20 government tech statistics and numbers that summarize 2024
Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]
What does “government workflow software” mean?
Workflow is the efficient orchestration of multi-stakeholder actions needed to complete a business process effectively; it facilitates productivity, accountability and transparency by Intelliworx Innovation brings us two things at once: new tools and terminology. By definition, things that are new haven’t been described before and so merit a new name. Such is the case with the term “workflow” as in “government workflow software.” As a solution provider with a 20-year history of providing software to the government, we too have adopted the term and so have an obligation to explain it. What is workflow? One way to understand buzzy new terms is to break them down to their roots. Workflow describes a shared understanding of how a process, procedure or task, transpires or flows toward completion. The more intricate the process, or the more people involved, the more complicated the flow of work becomes. “Workflow in an orchestration of activities, […]
6 solid hot takes on the 2024 Federal Employee Viewpoint Survey results
Civil servants gave their employer record high marks for employee engagement and experience; but there are some important nuances by Intelliworx The Office of Personnel Management (OPM) published new data from its 2024 Federal Employee Viewpoint Survey (FEVS). The survey is a snapshot of the “organizational climate” for the millions of government employees working across some 430 government agencies. In other words, it asks civil servants how they are feeling about work. The survey was first fielded in 2002 – periodically at first – and then annually since 2010. OPM employs an independent research firm to conduct the survey digitally. Respondents are solicited to participate by email. The survey was conducted this year from May to July. OPM says the response rate was 41%. That’s up from 39% from the year prior. Mathematically, the exact sample size works out to 1,645,841, which puts the size of the federal workforce at north […]
14 resources federal agencies with successful CX modernization initiatives are using
A new GSA report finds while many agencies missed the mark on customer experience, some are succeeding and it highlights the tech resources they are using to improve by Intelliworx Federal agencies across the government have “struggled” to modernize their digital communications channels and improve the overall customer experience (CX). That’s according to a new report published by the General Services Administration (GSA). Modernizing digital communications is a requirement to comply with a number of rules. The most salient is the 21st Century Integrated Digital Experience Act (IDEA). The legislation was signed into law in 2018 and lists eight requirements agencies must follow when redesigning public-facing websites, mobile apps and other digital communications channels. Those requirements mandate that all government-run digital communication channels must be: accessible; consistent; not duplicative; searchable; encrypted; user data-driven; customizable; and mobile-friendly. Such requirements are aimed at improving the “public’s perceptions of and overall satisfaction with […]
10 capabilities of Intelliworx software that might surprise government agencies
From 39 ATOs to 600,000 financial disclosure filings, even the agencies that know us are often surprised to learn how much we’ve grown and what we can do for them by Intelliworx Intelliworx got its start about 20 years ago by transforming paper forms into dynamic web-based forms for the federal government. As you might suspect, the government maintains a vast array of forms – a reported 23,000 – many of which can be long and complicated. The complexity requires citizens to spend some 10.5 billion hours a year figuring out how to complete them. Our approach simplified selected forms making them easier to complete – in less time – and with better data quality. How was this possible? We use an intelligent interview style format, much like the format popularized by tax preparation software. This works well because it breaks complicated forms down into smaller and simpler steps. More […]