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Government Blog
You’ll find the latest government news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, including financial disclosure, application management, and telework.
What ethics questions do federal employees ask most frequently? [The Federal Drive]
Federal ethics offices across executive branch agencies field thousands of questions annually, with gift acceptance, outside employment, and personal financial interests representing the top three categories of concern. According to Intelliworx’s analysis of the Office of Government Ethics’ latest survey data, financial conflicts dominate federal employee inquiries as government workers navigate complex situations where external parties seek to influence decisions affecting billions in taxpayer dollars. On a recent appearance on The Federal Drive with Terry Gerton, John Martin, Business Analyst with Intelliworx, explains that while most federal employees act with good intentions, daily work pressures can obscure potential conflicts until problems emerge, making proactive identification essential. Digital transformation has revolutionized federal ethics compliance through automated disclosure systems that significantly improve reporting accuracy while reducing administrative burden. Intelliworx supports financial disclosure automation for dozens of federal agencies, providing technology that pre-populates recurring information, flags discrepancies between reporting periods, and maintains searchable […]
6 generative AI use cases across the federal government
Federal agencies are exploring ways to extract and standardize unstructured data, analyze high volumes of text-based feedback and improve customer experience by Intelliworx Federal agencies spend more than $100 billion annually on technology, including products and services, according to reporting by Jory Heckman. About 80% of that is spent maintaining the sprawling, and in some cases, dated IT infrastructure that already exists. Historically, modernizing those systems tends to be a necessarily slow and methodical process. This is because changes to the IT infrastructure can have unintended consequences. Yet, Heckman, in a story for the Federal News Network, notes, artificial intelligence (AI) may offer a better approach – a continuous, iterative and agile approach. At the time of this writing, 41 federal agencies are exploring 2,133 artificial intelligence (AI) use cases that have been publicly disclosed. As a software company that serves the federal government, we are experimenting with AI as […]
Thought experiment: Consolidating a dozen different federal permitting applications
Manufacturers must apply for permits from as many as a dozen different agencies, adding significant cost and time for everyone; all those forms could be consolidated into one streamlined process by Intelliworx The most impactful government modernization projects streamline business processes and deliver a better customer experience (CX). This has practical benefits, including: reducing the time it takes to complete a business process; bringing transparency and accountability to each step in the process; and automating tasks like reminders and reporting. Martha Dorris, the “godmother of customer experience,” illustrated the benefits it provides for government efficiency in an interview last year. She used the IRS as an example. Tax law is complicated but redesigning the process with CX in mind simplifies the burden on filers. It also cuts the number of help desk calls for the government. Yet such efforts don’t just reduce administrative costs – there’s an immediate benefit on […]
10 senior tech leaders talk AI use in modernization for the federal government
Federal Chief AI Officers say the benefits of AI outweigh the risks, the challenge is finding practical use cases that scale that can be scaled across government IT by Intelliworx The federal retirement management system (RMS) is getting a boost from artificial intelligence (AI), according to reporting by FedSmith. The processing of retirement packets has long been a weak spot for the federal government. There’s a backlog of applications, too. Those applications are all still processed by hand. That typically takes months, and in some of the more complicated cases, can take years. Ian Smith, who penned the piece, reports that the average processing time for the nearly 9,000 retirement packets approved in April 2025 was 49 days. He notes, while AI isn’t being used to digitize old paper records, it is preventing new applications from piling up. The system has reportedly been tested for accuracy and is functioning as […]
SaaS case study: How the Department of Veteran Affairs modernized financial disclosure
The VA capitalized on the success of a small IT project focused on solving a specific technical problem preventing 150 SGEs from filing financial disclosure forms – and used it to modernize the entire process for 13,000 filers and 5,000 supervisors enterprise-wide The Department of Veterans Affairs (VA) sometimes employs outside experts. This category of personnel is known as Special Government Employees (SGEs). They are usually employed for 130 days or less and work on specific projects that require their specialized knowledge. SGEs usually maintain outside connections during their special employment – and for good reason. Many put their full-time jobs on hold until a given VA project is complete. Because they maintain these connections, they are required to comply with stringent ethics rules, such as financial disclosure. Any federal employee, including SGEs, who has influence over budget decisions is required to disclose personal financial holdings. These assets are reviewed […]
5 customer experience metrics for savvy federal agencies to prove the value of CX
Here are easy-to-understand explanations of top metrics the federal government can use to measure the success of its investment in CX by Intelliworx Customer experience (CX) is one of those trends that happened gradually over time but feels like it happened overnight. The sudden interest is anything but sudden. The government has seized this trend with vigor and for good reason: technology should enable things to run more efficiently and effectively. For example, merely turning the tens of thousands of government paper forms into a PDF format, is applying analog thinking to a digital world. The static nature of a PDF means every form has to accommodate all possibilities – even if the possibility doesn’t apply to the person filling out the form. This is, in part, behind what OPM calls a “time tax.” By contrast, dynamic forms only ask for the information needed – a recognition that form is […]
SBA certifies Intelliworx as a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Intelliworx CEO Rob Hankey served as a rotary wing pilot in the Army, a later as a flight test engineer; both experiences had a profound influence on his venture into SaaS and technology by Intelliworx The Small Business Administration (SBA) has certified Intelliworx as a service-disabled veteran-owned small business (SDVOSB). This makes the company “eligible to compete for sole-source and set-aside contracts,” according to the SBA. “At least 5% of all federal contracting dollars each year are set aside specifically for certified SDVOSBs,” the agency says on its website. There are other similar designations that “can also compete for contracts under other qualifying socio-economic programs.” To qualify for certification, businesses must meet certain requirements for both veteran ownership – and a service-connected disability. Intelliworx has long been accredited as a veteran-owned small business (VOSB) through the same program, however, the service-disabled designation is new. To be sure, Intelliworx has earned […]
The 7 most-read posts on the Intelliworx government and healthcare blog in 2024
CX, predictions for government technology next year, telework and government modernization are among the most popular blog posts we published in 2025 by Intelliworx This year is the first year we’ve made a real effort to weigh in with our thinking on government technology. We also began our first venture into developing software for private-sector healthcare facilities in rural areas – to address the talent crunch. In total, we published 32 blog posts about government and healthcare. That’s a good start for the first year and we wanted to see which ones were most popular. So, for our final post of 2024, here are the most-read posts on the Intelliworx blog, based on a review of reader analytics. Number 7: Government and citizens stand to gain from CX improvements Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run […]
Year in Review: 10 Milestones Intelliworx Achieved in 2024
Intelliworx reached 39 ‘authorizations to operate’ this year, secured a 100% customer renewal rate, and launched new software solutions, among other accomplishments over the last 12 months by Intelliworx This year has been one of the most successful years for Intelliworx in our 20-year history. We’re very proud of our team and what we’ve accomplished. While we spend the bulk of our time on this blog dedicated to exploring informative topics (i.e. government modernization, digital transformation, CX and etc.) that we think are helpful to our customers – we hope you’ll excuse us if we indulge in a short victory lap. Below are some of the actions and outcomes that made this year a milestone in our company’s history. 1. Earned 100% customer renewal Winning customer renewals is different in the government space. Solution providers in the private sector merely have to convince a customer to renew annually. Customers may […]
Year in review: 20 government tech statistics and numbers that summarize 2024
Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]