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Government Blog
You’ll find the latest government news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, including financial disclosure, application management, and telework.
20 current statistics summarizing the U.S. government’s spending on IT [with citations]
The federal government invested more than $100 billion in IT during FY 2025, across more than 4,000 projects within 25 different agencies by Intelliworx The U.S. government is by far the biggest IT customer in the world. Based on a 2025 estimate for global IT spending by the technology research firm Gartner, the federal government accounts for about 1.8% of all IT spending globally. It’s an eye-popping number for sure, but context is important. So, we recently dove into the available public data on the spending. We should note that we found a few interesting historical factoids – and did some of our own ‘napkin math’ along the way. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. How much does the federal government spend on IT? The U.S. federal government invested $102.31 billion in information technology during its 2025 fiscal […]
![Philosophical considerations for government AI keeping a “human in the loop” [HITL]](https://intelliworxit.com/wp-content/uploads/2026/03/government-ai-hitl-Gemini_Generated_Image_44rxyn44rxyn44rx-scaled.webp "Philosophical considerations for government AI keeping a “human in the loop” [HITL]")
Philosophical considerations for government AI keeping a “human in the loop” [HITL]
Lessons from 50 years of customer service automation: as AI adoption accelerates and AI agents are poised to function autonomously, human judgment and oversight are essential by Intelliworx When technology works as intended, it streamlines workflow, automates rote work and boosts productivity. The challenge is that it doesn’t always work as intended. Sometimes this works out well. For example, the collaboration tool Slack was originally created as an internal communications platform for a gaming company. That focus didn’t take hold in the market, so the company pivoted and the rest is history. At other times, it leads to unintended consequences. This is particularly true for anomalies and corner cases. These are the variety of issues that don’t fit neatly in a spreadsheet and break the binary limitations of traditional computing processes. Over-reliance on automation in customer service Customer service is the quintessential example. This function has become highly automated, and […]
10 Federal CIOs say AI, cybersecurity and tech modernization are the top priorities
Agency tech leaders are optimistic about the government’s ‘enterprise mindset’ but caution more leader support needed to modernize IT infrastructure and achieve priorities Artificial intelligence (AI) is the top priority for 2026 in federal technology circles. That’s the main finding in a new report – Tech Tonic: FY26 Federal CIO Forecast – by MeriTalk. The second annual report is based on a survey and interviews with 10 chief information officers (CIOs) who lead technology for 10 different federal agencies. Cybersecurity and risk management were the top priorities in the same report last year, which forecasted FY25. While cybersecurity is still a clear priority, it fell to third place for FY26, trailing AI and infrastructure modernization. This year’s report did not name the CIOs included in the study. However, last year’s report did and it was a ‘who’s who” list that included CIOs from departments including Labor, Treasury, Agriculture, Transportation and […]
Did someone say “AI?” 17 predictions about government technology for 2026
Government AI Adoption will move at a pace faster than the Internet and reshape innovation, cybersecurity, procurement and workforce education and development by Intelliworx The classic American baseball legend Yogi Berra is credited with having said, “It’s tough to make predictions, especially about the future.” It’s a snappy quip that captures attention, but it shouldn’t dampen our efforts to try. Predictions force us to question assumptions, correlate trends and stretch our thinking. To that end, predictions for the coming year are a useful thought experiment. As we did last year, we’ve compiled a list of predictions about government technology for the New Year below. Some of these are our own, some were solicited from credible sources, and we also curated a handful – with attribution – from around the web. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. Government […]
The 7 most-read posts on the Intelliworx government blog in 2025
Financial disclosure and customer experience (CX) were among the most popular categories of content among readers interested in modernizing the federal government’s tech We published about 40 posts on the Intelliworx blog in two distinct sections: government and healthcare. That’s on par with our efforts in prior years. As has become our custom, we go back through the analytics at the end of the year to see what was of most interest to readers. Below are the most-read blog posts for 2025. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. Number 7: CX is a bipartisan issue for the federal government More than aesthetics, good design across websites, apps, and even those arduous government forms, drives efficiency that saves time and taxpayer money. Read more: Good design and customer experience (CX) is a bipartisan issue we should all get behind […]
What ethics questions do federal employees ask most frequently? [The Federal Drive]
Federal ethics offices across executive branch agencies field thousands of questions annually, with gift acceptance, outside employment, and personal financial interests representing the top three categories of concern. According to Intelliworx’s analysis of the Office of Government Ethics’ latest survey data, financial conflicts dominate federal employee inquiries as government workers navigate complex situations where external parties seek to influence decisions affecting billions in taxpayer dollars. On a recent appearance on The Federal Drive with Terry Gerton, John Martin, Business Analyst with Intelliworx, explains that while most federal employees act with good intentions, daily work pressures can obscure potential conflicts until problems emerge, making proactive identification essential. Digital transformation has revolutionized federal ethics compliance through automated disclosure systems that significantly improve reporting accuracy while reducing administrative burden. Intelliworx supports financial disclosure automation for dozens of federal agencies, providing technology that pre-populates recurring information, flags discrepancies between reporting periods, and maintains searchable […]
6 generative AI use cases across the federal government
Federal agencies are exploring ways to extract and standardize unstructured data, analyze high volumes of text-based feedback and improve customer experience by Intelliworx Federal agencies spend more than $100 billion annually on technology, including products and services, according to reporting by Jory Heckman. About 80% of that is spent maintaining the sprawling, and in some cases, dated IT infrastructure that already exists. Historically, modernizing those systems tends to be a necessarily slow and methodical process. This is because changes to the IT infrastructure can have unintended consequences. Yet, Heckman, in a story for the Federal News Network, notes, artificial intelligence (AI) may offer a better approach – a continuous, iterative and agile approach. At the time of this writing, 41 federal agencies are exploring 2,133 artificial intelligence (AI) use cases that have been publicly disclosed. As a software company that serves the federal government, we are experimenting with AI as […]
Thought experiment: Consolidating a dozen different federal permitting applications
Manufacturers must apply for permits from as many as a dozen different agencies, adding significant cost and time for everyone; all those forms could be consolidated into one streamlined process by Intelliworx The most impactful government modernization projects streamline business processes and deliver a better customer experience (CX). This has practical benefits, including: reducing the time it takes to complete a business process; bringing transparency and accountability to each step in the process; and automating tasks like reminders and reporting. Martha Dorris, the “godmother of customer experience,” illustrated the benefits it provides for government efficiency in an interview last year. She used the IRS as an example. Tax law is complicated but redesigning the process with CX in mind simplifies the burden on filers. It also cuts the number of help desk calls for the government. Yet such efforts don’t just reduce administrative costs – there’s an immediate benefit on […]
10 senior tech leaders talk AI use in modernization for the federal government
Federal Chief AI Officers say the benefits of AI outweigh the risks, the challenge is finding practical use cases that scale that can be scaled across government IT by Intelliworx The federal retirement management system (RMS) is getting a boost from artificial intelligence (AI), according to reporting by FedSmith. The processing of retirement packets has long been a weak spot for the federal government. There’s a backlog of applications, too. Those applications are all still processed by hand. That typically takes months, and in some of the more complicated cases, can take years. Ian Smith, who penned the piece, reports that the average processing time for the nearly 9,000 retirement packets approved in April 2025 was 49 days. He notes, while AI isn’t being used to digitize old paper records, it is preventing new applications from piling up. The system has reportedly been tested for accuracy and is functioning as […]
SaaS case study: How the Department of Veteran Affairs modernized financial disclosure
The VA capitalized on the success of a small IT project focused on solving a specific technical problem preventing 150 SGEs from filing financial disclosure forms – and used it to modernize the entire process for 13,000 filers and 5,000 supervisors enterprise-wide The Department of Veterans Affairs (VA) sometimes employs outside experts. This category of personnel is known as Special Government Employees (SGEs). They are usually employed for 130 days or less and work on specific projects that require their specialized knowledge. SGEs usually maintain outside connections during their special employment – and for good reason. Many put their full-time jobs on hold until a given VA project is complete. Because they maintain these connections, they are required to comply with stringent ethics rules, such as financial disclosure. Any federal employee, including SGEs, who has influence over budget decisions is required to disclose personal financial holdings. These assets are reviewed […]