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Government Blog
You’ll find the latest government news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, including financial disclosure, application management, and telework.
SBA certifies Intelliworx as a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Intelliworx CEO Rob Hankey served as a rotary wing pilot in the Army, a later as a flight test engineer; both experiences had a profound influence on his venture into SaaS and technology by Intelliworx The Small Business Administration (SBA) has certified Intelliworx as a service-disabled veteran-owned small business (SDVOSB). This makes the company “eligible to compete for sole-source and set-aside contracts,” according to the SBA. “At least 5% of all federal contracting dollars each year are set aside specifically for certified SDVOSBs,” the agency says on its website. There are other similar designations that “can also compete for contracts under other qualifying socio-economic programs.” To qualify for certification, businesses must meet certain requirements for both veteran ownership – and a service-connected disability. Intelliworx has long been accredited as a veteran-owned small business (VOSB) through the same program, however, the service-disabled designation is new. To be sure, Intelliworx has earned […]
The 7 most-read posts on the Intelliworx government and healthcare blog in 2024
CX, predictions for government technology next year, telework and government modernization are among the most popular blog posts we published in 2025 by Intelliworx This year is the first year we’ve made a real effort to weigh in with our thinking on government technology. We also began our first venture into developing software for private-sector healthcare facilities in rural areas – to address the talent crunch. In total, we published 32 blog posts about government and healthcare. That’s a good start for the first year and we wanted to see which ones were most popular. So, for our final post of 2024, here are the most-read posts on the Intelliworx blog, based on a review of reader analytics. Number 7: Government and citizens stand to gain from CX improvements Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run […]
Year in Review: 10 Milestones Intelliworx Achieved in 2024
Intelliworx reached 39 ‘authorizations to operate’ this year, secured a 100% customer renewal rate, and launched new software solutions, among other accomplishments over the last 12 months by Intelliworx This year has been one of the most successful years for Intelliworx in our 20-year history. We’re very proud of our team and what we’ve accomplished. While we spend the bulk of our time on this blog dedicated to exploring informative topics (i.e. government modernization, digital transformation, CX and etc.) that we think are helpful to our customers – we hope you’ll excuse us if we indulge in a short victory lap. Below are some of the actions and outcomes that made this year a milestone in our company’s history. 1. Earned 100% customer renewal Winning customer renewals is different in the government space. Solution providers in the private sector merely have to convince a customer to renew annually. Customers may […]
Year in review: 20 government tech statistics and numbers that summarize 2024
Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]
Intelliworx Launches New Telework Management Solution for Government Agencies Centered on Productivity
FOR IMMEDIATE RELEASE Software Product Named Teleworx will Put the Focus of Government Telework on Productivity; Providing the Ease-of-Use Civil Servants Want along with the Accountability Leaders Need Sterling, VA – December 12, 2024 – Intelliworx, a provider of workflow and process automation software, announced today the launch of Teleworx, a telework management solution for government agencies. Teleworx will enable agencies to get a handle on the entire telework process – from identifying eligible positions to ensuring the accountability of telework employees. This will streamline the process of applying, reviewing, approving, reporting and re-certifying telework applications in accordance with applicable laws and regulations. “More and more government work is being done online through websites, apps, chats and other digital channels,” said Intelliworx CEO Rob Hankey. “So, it just makes sense that a significant part of the federal workforce is online too – but leaders still need accountability and Teleworx can […]
Department of Veterans Affairs Awards Financial Disclosure Software (aka FDonline) Contract to FedRAMP-authorized SaaS provider Intelliworx
FOR IMMEDIATE RELEASE Decision expands a long relationship with Intelliworx as the VA joins 38 other federal agencies who rely on FDonline to manage annual filings for 90,000 civil servants and political appointees Sterling, VA – December 10, 2024 – Intelliworx, a provider of workflow and process automation software, announced today that the Department of Veteran’s Affairs (VA) has awarded the company a financial disclosure software solution contract. The software, which is better known as FDonline provides a simple and effective means for the VA to meet government ethics and compliance requirements for financial disclosure. “Federal agencies manage significant budgets and history shows the temptation to influence procurement decisions that yield personal gain is always a potential risk,” said Intelliworx CEO Rob Hankey. “While the vast majority of federal employees are patriotic citizens dutifully carrying out the will of their nation, government ethics offices provide taxpayers with vital safeguards against […]
10 predictions for government technology in 2025
From CX and business process – to telework and the impact of managing technology infrastructure on continuing resolutions – predictions are part forecast and part aspiration by Intelliworx If we set accuracy aside for a moment, if there’s one thing humans do well it’s making predictions. Our brains absorb inputs from our five senses and try to predict what will happen next and how we should feel or act. When things don’t match our prediction, that is our brain’s expectations, we respond with emotions like joy, anger and fear. This means predictions are a physiological part of humanity. It’s fitting then that at the year’s end, we might take a step back and think about our predictions for the next year, 2025. Often such predictions are part forecast and part aspiration. In some ways, predictions are what we hope will happen, based on current information. In both cases, it’s an […]
What does “government workflow software” mean?
Workflow is the efficient orchestration of multi-stakeholder actions needed to complete a business process effectively; it facilitates productivity, accountability and transparency by Intelliworx Innovation brings us two things at once: new tools and terminology. By definition, things that are new haven’t been described before and so merit a new name. Such is the case with the term “workflow” as in “government workflow software.” As a solution provider with a 20-year history of providing software to the government, we too have adopted the term and so have an obligation to explain it. What is workflow? One way to understand buzzy new terms is to break them down to their roots. Workflow describes a shared understanding of how a process, procedure or task, transpires or flows toward completion. The more intricate the process, or the more people involved, the more complicated the flow of work becomes. “Workflow in an orchestration of activities, […]
6 solid hot takes on the 2024 Federal Employee Viewpoint Survey results
Civil servants gave their employer record high marks for employee engagement and experience; but there are some important nuances by Intelliworx The Office of Personnel Management (OPM) published new data from its 2024 Federal Employee Viewpoint Survey (FEVS). The survey is a snapshot of the “organizational climate” for the millions of government employees working across some 430 government agencies. In other words, it asks civil servants how they are feeling about work. The survey was first fielded in 2002 – periodically at first – and then annually since 2010. OPM employs an independent research firm to conduct the survey digitally. Respondents are solicited to participate by email. The survey was conducted this year from May to July. OPM says the response rate was 41%. That’s up from 39% from the year prior. Mathematically, the exact sample size works out to 1,645,841, which puts the size of the federal workforce at north […]
14 resources federal agencies with successful CX modernization initiatives are using
A new GSA report finds while many agencies missed the mark on customer experience, some are succeeding and it highlights the tech resources they are using to improve by Intelliworx Federal agencies across the government have “struggled” to modernize their digital communications channels and improve the overall customer experience (CX). That’s according to a new report published by the General Services Administration (GSA). Modernizing digital communications is a requirement to comply with a number of rules. The most salient is the 21st Century Integrated Digital Experience Act (IDEA). The legislation was signed into law in 2018 and lists eight requirements agencies must follow when redesigning public-facing websites, mobile apps and other digital communications channels. Those requirements mandate that all government-run digital communication channels must be: accessible; consistent; not duplicative; searchable; encrypted; user data-driven; customizable; and mobile-friendly. Such requirements are aimed at improving the “public’s perceptions of and overall satisfaction with […]