Digital Transformation

11 ways FDonline simplifies financial disclosure requirements for federal agencies

Nearly 40 ethics offices in the federal government use FDonline to make it easier for civil servants to file and for compliance professionals to certify those disclosures and mitigate potential conflicts of interest by Intelliworx Financial disclosure isn’t the most glamorous part of a government job, but it’s incredibly important for transparency. The federal government manages an incredibly large budget – $6.75 trillion in 2024 – and all of it, including borrowing, belongs to the taxpayers. The temptation to influence spending decisions for personal gain is a rare but consequential event. When it does happen, the damage to public trust is difficult to repair, so the government has policies in place to avoid such conflicts of interest. One such policy is the requirement for government employees in a position to influence spending decisions to disclose their personal financial holdings annually. Those holdings are reviewed by their agencies ethics offices for […]

6 generative AI use cases across the federal government

Federal agencies are exploring ways to extract and standardize unstructured data, analyze high volumes of text-based feedback and improve customer experience by Intelliworx Federal agencies spend more than $100 billion annually on technology, including products and services, according to reporting by Jory Heckman. About 80% of that is spent maintaining the sprawling, and in some cases, dated IT infrastructure that already exists. Historically, modernizing those systems tends to be a necessarily slow and methodical process. This is because changes to the IT infrastructure can have unintended consequences. Yet, Heckman, in a story for the Federal News Network, notes, artificial intelligence (AI) may offer a better approach – a continuous, iterative and agile approach. At the time of this writing, 41 federal agencies are exploring 2,133 artificial intelligence (AI) use cases that have been publicly disclosed. As a software company that serves the federal government, we are experimenting with AI as […]

Thought experiment: Consolidating a dozen different federal permitting applications

Manufacturers must apply for permits from as many as a dozen different agencies, adding significant cost and time for everyone; all those forms could be consolidated into one streamlined process by Intelliworx The most impactful government modernization projects streamline business processes and deliver a better customer experience (CX). This has practical benefits, including: reducing the time it takes to complete a business process; bringing transparency and accountability to each step in the process; and automating tasks like reminders and reporting. Martha Dorris, the “godmother of customer experience,” illustrated the benefits it provides for government efficiency in an interview last year. She used the IRS as an example. Tax law is complicated but redesigning the process with CX in mind simplifies the burden on filers. It also cuts the number of help desk calls for the government. Yet such efforts don’t just reduce administrative costs – there’s an immediate benefit on […]

10 senior tech leaders talk AI use in modernization for the federal government

Federal Chief AI Officers say the benefits of AI outweigh the risks, the challenge is finding practical use cases that scale that can be scaled across government IT by Intelliworx The federal retirement management system (RMS) is getting a boost from artificial intelligence (AI), according to reporting by FedSmith. The processing of retirement packets has long been a weak spot for the federal government. There’s a backlog of applications, too. Those applications are all still processed by hand. That typically takes months, and in some of the more complicated cases, can take years. Ian Smith, who penned the piece, reports that the average processing time for the nearly 9,000 retirement packets approved in April 2025 was 49 days. He notes, while AI isn’t being used to digitize old paper records, it is preventing new applications from piling up. The system has reportedly been tested for accuracy and is functioning as […]

SaaS case study: How the Department of Veteran Affairs modernized financial disclosure

The VA capitalized on the success of a small IT project focused on solving a specific technical problem preventing 150 SGEs from filing financial disclosure forms – and used it to modernize the entire process for 13,000 filers and 5,000 supervisors enterprise-wide The Department of Veterans Affairs (VA) sometimes employs outside experts. This category of personnel is known as Special Government Employees (SGEs). They are usually employed for 130 days or less and work on specific projects that require their specialized knowledge. SGEs usually maintain outside connections during their special employment – and for good reason. Many put their full-time jobs on hold until a given VA project is complete. Because they maintain these connections, they are required to comply with stringent ethics rules, such as financial disclosure. Any federal employee, including SGEs, who has influence over budget decisions is required to disclose personal financial holdings. These assets are reviewed […]

5 customer experience metrics for savvy federal agencies to prove the value of CX

Here are easy-to-understand explanations of top metrics the federal government can use to measure the success of its investment in CX by Intelliworx Customer experience (CX) is one of those trends that happened gradually over time but feels like it happened overnight. The sudden interest is anything but sudden. The government has seized this trend with vigor and for good reason: technology should enable things to run more efficiently and effectively. For example, merely turning the tens of thousands of government paper forms into a PDF format, is applying analog thinking to a digital world. The static nature of a PDF means every form has to accommodate all possibilities – even if the possibility doesn’t apply to the person filling out the form. This is, in part, behind what OPM calls a “time tax.” By contrast, dynamic forms only ask for the information needed – a recognition that form is […]

Year in review: 20 government tech statistics and numbers that summarize 2024

Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]

10 predictions for government technology in 2025

From CX and business process – to telework and the impact of managing technology infrastructure on continuing resolutions – predictions are part forecast and part aspiration by Intelliworx If we set accuracy aside for a moment, if there’s one thing humans do well it’s making predictions. Our brains absorb inputs from our five senses and try to predict what will happen next and how we should feel or act. When things don’t match our prediction, that is our brain’s expectations, we respond with emotions like joy, anger and fear. This means predictions are a physiological part of humanity. It’s fitting then that at the year’s end, we might take a step back and think about our predictions for the next year, 2025. Often such predictions are part forecast and part aspiration. In some ways, predictions are what we hope will happen, based on current information. In both cases, it’s an […]

What does “government workflow software” mean?

Workflow is the efficient orchestration of multi-stakeholder actions needed to complete a business process effectively; it facilitates productivity, accountability and transparency by Intelliworx Innovation brings us two things at once: new tools and terminology. By definition, things that are new haven’t been described before and so merit a new name. Such is the case with the term “workflow” as in “government workflow software.” As a solution provider with a 20-year history of providing software to the government, we too have adopted the term and so have an obligation to explain it. What is workflow? One way to understand buzzy new terms is to break them down to their roots. Workflow describes a shared understanding of how a process, procedure or task, transpires or flows toward completion. The more intricate the process, or the more people involved, the more complicated the flow of work becomes. “Workflow in an orchestration of activities, […]

14 resources federal agencies with successful CX modernization initiatives are using

A new GSA report finds while many agencies missed the mark on customer experience, some are succeeding and it highlights the tech resources they are using to improve by Intelliworx Federal agencies across the government have “struggled” to modernize their digital communications channels and improve the overall customer experience (CX). That’s according to a new report published by the General Services Administration (GSA). Modernizing digital communications is a requirement to comply with a number of rules. The most salient is the 21st Century Integrated Digital Experience Act (IDEA). The legislation was signed into law in 2018 and lists eight requirements agencies must follow when redesigning public-facing websites, mobile apps and other digital communications channels. Those requirements mandate that all government-run digital communication channels must be: accessible; consistent; not duplicative; searchable; encrypted; user data-driven; customizable; and mobile-friendly. Such requirements are aimed at improving the “public’s perceptions of and overall satisfaction with […]

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