Intelliworx News and Announcements

Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.

Topics:
- Healthcare
- Government

A one-page marketing plan for rural healthcare to attract providers

March 19, 2025

Providers who choose to work in rural communities are drawn there for very different reasons; the key to effective recruitment rests in appealing to those motivations by Intelliworx Rural healthcare facilities are facing challenging financial times. Many have high operational costs combined with a low volume of patients. Patients in such geographies also tend to be older, more susceptible to chronic illnesses and underinsured. That combination drives up the cost of care while imposing a natural limit on cost recovery and revenue. If we sprinkle in a dose of difficulty with insurance, particularly with reimbursement, and we catch a glimpse of the vexing problem it is to deliver healthcare to rural America. The financial stress is having a compounding effect too. For example, an economic analysis by the USDA found 146 rural hospitals in the U.S. either closed or stopped providing inpatient services between 2005 and 2023. Further, the forecast […]

The one thing 116 healthcare providers would change about health insurance [verbatim]

March 12, 2025

In their own words, providers say health insurance companies deny treatments they’ve prescribed to patients too often – here’s what they would change if they could by Intelliworx More than 4 in 10 healthcare providers surveyed have considered quitting their jobs over the burden insurance sometimes places on their daily work. That’s according to a survey of providers we commissioned and published last month. The findings characterized the frustration providers have with payers over claim denials. It’s a concerning statistic given the prolonged shortage of providers that continues to challenge the healthcare community: “Given the persistent and prolonged shortage of healthcare talent, this could be an opportunity for savvy employers to stand out among rivals,” said Patrick Youngblood, DBA, SPHR. “Those who are willing and able to find creative solutions to ease the strain providers face in complying with payer demands could be a boost to provider recruiting and retention.” While we offered several suggestions […]

SaaS case study: How the Department of Veteran Affairs modernized financial disclosure

March 5, 2025

The VA capitalized on the success of a small IT project focused on solving a specific technical problem preventing 150 SGEs from filing financial disclosure forms – and used it to modernize the entire process for 13,000 filers and 5,000 supervisors enterprise-wide The Department of Veterans Affairs (VA) sometimes employs outside experts. This category of personnel is known as Special Government Employees (SGEs). They are usually employed for 130 days or less and work on specific projects that require their specialized knowledge. SGEs usually maintain outside connections during their special employment – and for good reason. Many put their full-time jobs on hold until a given VA project is complete. Because they maintain these connections, they are required to comply with stringent ethics rules, such as financial disclosure. Any federal employee, including SGEs, who has influence over budget decisions is required to disclose personal financial holdings. These assets are reviewed […]

5 customer experience metrics for savvy federal agencies to prove the value of CX

February 26, 2025

Here are easy-to-understand explanations of top metrics the federal government can use to measure the success of its investment in CX by Intelliworx Customer experience (CX) is one of those trends that happened gradually over time but feels like it happened overnight. The sudden interest is anything but sudden. The government has seized this trend with vigor and for good reason: technology should enable things to run more efficiently and effectively. For example, merely turning the tens of thousands of government paper forms into a PDF format, is applying analog thinking to a digital world. The static nature of a PDF means every form has to accommodate all possibilities – even if the possibility doesn’t apply to the person filling out the form. This is, in part, behind what OPM calls a “time tax.” By contrast, dynamic forms only ask for the information needed – a recognition that form is […]

Healthcare providers express frustration with payers over denied treatments [survey]

February 18, 2025

Providers chafe when insurance companies second guess their medical decisions; 74% indicate it happens frequently; 45% say it takes too much time; 44% have considered quitting over the demands these engagements add to their jobs by Intelliworx When healthcare insurers deny treatments it can derail a healthcare provider’s day. Suddenly, they are thrust into a forum where they have to justify their medical decisions. Many providers say this happens too frequently and takes up too much time. That’s according to a new survey of 211 U.S.-based healthcare providers published by Intelliworx. Respondents were solicited through an independent survey panel between January 30, 2025, and February 4, 2025. The survey may well serve as a call to action for healthcare employers as well. While many providers say their employers are supportive, there is a substantial percentage who say employers could do more to help them manage this challenge. What’s more, the […]

7 observations showing how rural healthcare is overcoming the provider shortage

February 5, 2025

Rural healthcare facilities are increasingly turning to nurse practitioners (NPs), international medical graduates (IMGs) and “non-residency” physicians to fill the gaps by Intelliworx They say constraint breeds creativity. When faced with limited resources, leaders find ways to apply those resources more effectively. Constraints tend to produce creative thinking that one might not have considered otherwise. One place we’ve found this to be true is rural healthcare. A persistent shortage of healthcare providers has forced the community, especially in rural areas, to find creative ways to solve this problem. That’s an observation we found woven throughout the 2024 Review of Physician and Advanced Practitioner Recruiting Incentives report. The report, which is the most current edition available, is produced by AMN Healthcare’s Physician Solutions division – formerly known as Merritt Hawkins. It’s compiled from a range of sources including other studies, surveys and most importantly, a “representative sample of the 2,138” provider […]

Regional provider compensation: There’s a wide delta between the highest and lowest

January 29, 2025

In one example, primary care physicians can earn up to $252,379 more annually by working in the highest-paying state in the PCP category (Mississippi) than in the lowest-paying state (Alaska) by Intelliworx The delta between the highest and lowest compensation among providers is staggering. You might think a provider stands to make more income working for a big city hospital than they do in a rural community, but that’s not always the case. Consider the following data – derived from the 2024 MGMA provider compensation data: Primary care physicians (PCP) can earn up to $252,379 more annually by working in the highest-paying state in the PCP category (Mississippi) than in the lowest-paying state (Alaska); Surgical specialists can earn up to $504,277 more annually by working in the highest-paying state in the surgical category (South Carolina) than in the lowest-paying state (Wyoming); Non-surgical specialists can earn up to $508,468 more annually […]

Provider compensation: AAPs see the biggest jump in pay

January 22, 2025

Nurse practitioners and physician assistants netted a 6.47% increase in total compensation, however, physicians still earn far more in comparison by Intelliworx Compensation is always a top priority in recruiting and retention – and salaries continue to grow in healthcare. MGMA illustrates this in its most recent compensation report: “Median total compensation for physicians in primary care, surgical specialties and nonsurgical specialties saw modest increases in 2023, as well as total compensation for APPs.” APPs, or advanced practice providers, which includes nurse practitioners (NPs) and physician assistants (PAs) saw the biggest jump according to the association: “For APPs, total median compensation outpaced the gains seen for physicians, with a 6.47% increase in 2023, contributing to a 16.23% gain since pre-pandemic 2019 levels.” Among just physicians, and excluding APPs, those fulfilling primary care roles saw a larger bump in pay: “The largest gains in total median compensation were for primary care […]

Healthcare physician productivity has skyrocketed

January 15, 2025

Data suggests technology investment has enabled providers to be more productive; physician-owned practices edge out hospital-owned practices by measure of wRVUs by Intelliworx Physicians have become increasingly more productive over the last decade or so. That’s according to the 2024 Provider Compensation Data Report by the Medical Group Management Association (MGMA). That finding was included in a report published last year, which reflects data from more than 211,000 physicians and advanced practice providers (APPs). APPs include nurse practitioners and physician assistants. It covers data through the year ending 2023 and is the most recent the association has currently available publicly. MGMA came to that conclusion by analyzing what the medical community refers to as “Work Relative Value Units” (wRVU). The American Academy of Family Physicians (AAFP) says wRVUs reflect a “physician’s work, including mental effort, decision making, technical skills, physical effort, stress related to patient risk, and amount of time […]

SBA certifies Intelliworx as a Service-Disabled Veteran-Owned Small Business (SDVOSB)

January 2, 2025

Intelliworx CEO Rob Hankey served as a rotary wing pilot in the Army, a later as a flight test engineer; both experiences had a profound influence on his venture into SaaS and technology by Intelliworx The Small Business Administration (SBA) has certified Intelliworx as a service-disabled veteran-owned small business (SDVOSB). This makes the company “eligible to compete for sole-source and set-aside contracts,” according to the SBA. “At least 5% of all federal contracting dollars each year are set aside specifically for certified SDVOSBs,” the agency says on its website. There are other similar designations that “can also compete for contracts under other qualifying socio-economic programs.” To qualify for certification, businesses must meet certain requirements for both veteran ownership – and a service-connected disability. Intelliworx has long been accredited as a veteran-owned small business (VOSB) through the same program, however, the service-disabled designation is new. To be sure, Intelliworx has earned […]

The 7 most-read posts on the Intelliworx government and healthcare blog in 2024

December 26, 2024

CX, predictions for government technology next year, telework and government modernization are among the most popular blog posts we published in 2025 by Intelliworx This year is the first year we’ve made a real effort to weigh in with our thinking on government technology. We also began our first venture into developing software for private-sector healthcare facilities in rural areas – to address the talent crunch. In total, we published 32 blog posts about government and healthcare. That’s a good start for the first year and we wanted to see which ones were most popular. So, for our final post of 2024, here are the most-read posts on the Intelliworx blog, based on a review of reader analytics. Number 7: Government and citizens stand to gain from CX improvements Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run […]

Year in Review: 10 Milestones Intelliworx Achieved in 2024

December 24, 2024

Intelliworx reached 39 ‘authorizations to operate’ this year, secured a 100% customer renewal rate, and launched new software solutions, among other accomplishments over the last 12 months by Intelliworx This year has been one of the most successful years for Intelliworx in our 20-year history. We’re very proud of our team and what we’ve accomplished. While we spend the bulk of our time on this blog dedicated to exploring informative topics (i.e. government modernization, digital transformation, CX and etc.) that we think are helpful to our customers – we hope you’ll excuse us if we indulge in a short victory lap. Below are some of the actions and outcomes that made this year a milestone in our company’s history. 1. Earned 100% customer renewal Winning customer renewals is different in the government space. Solution providers in the private sector merely have to convince a customer to renew annually. Customers may […]

Year in review: 20 government tech statistics and numbers that summarize 2024

December 18, 2024

Federal employee engagement, IT modernization, AI, FedRAMP, CX and telework are among the technology issues summarized in numbers by Intelliworx Numbers are excellent tools for reflection. However accurate or faulty the human interpretation, a number on its own is agnostic. To put it another way, a number alone isn’t inherently good or bad – it just is – it’s just a number. As such, a numbers-driven post is a sound addition to our year-end roundup series. We’ve culled through the dozens of posts we’ve published this year to look back over the numbers. We’ve also done the same with several trade publications that cover the government space looking for such numbers. Below is what we found – it’s effectively a review of the past year in government technology – as expressed by numbers. 1. Federal employees report record engagement (73 of 100) Civil servants gave their employers high marks […]

Intelliworx Launches New Telework Management Solution for Government Agencies Centered on Productivity

December 12, 2024

FOR IMMEDIATE RELEASE Software Product Named Teleworx will Put the Focus of Government Telework on Productivity; Providing the Ease-of-Use Civil Servants Want along with the Accountability Leaders Need Sterling, VA – December 12, 2024 – Intelliworx, a provider of workflow and process automation software, announced today the launch of Teleworx, a telework management solution for government agencies. Teleworx will enable agencies to get a handle on the entire telework process – from identifying eligible positions to ensuring the accountability of telework employees. This will streamline the process of applying, reviewing, approving, reporting and re-certifying telework applications in accordance with applicable laws and regulations. “More and more government work is being done online through websites, apps, chats and other digital channels,” said Intelliworx CEO Rob Hankey. “So, it just makes sense that a significant part of the federal workforce is online too – but leaders still need accountability and Teleworx can […]

Financial Disclosure (FDonline) by Intelliworx

Department of Veterans Affairs Awards Financial Disclosure Software (aka FDonline) Contract to FedRAMP-authorized SaaS provider Intelliworx

December 10, 2024

FOR IMMEDIATE RELEASE Decision expands a long relationship with Intelliworx as the VA joins 38 other federal agencies who rely on FDonline to manage annual filings for 90,000 civil servants and political appointees Sterling, VA – December 10, 2024 – Intelliworx, a provider of workflow and process automation software, announced today that the Department of Veteran’s Affairs (VA) has awarded the company a financial disclosure software solution contract. The software, which is better known as FDonline provides a simple and effective means for the VA to meet government ethics and compliance requirements for financial disclosure. “Federal agencies manage significant budgets and history shows the temptation to influence procurement decisions that yield personal gain is always a potential risk,” said Intelliworx CEO Rob Hankey. “While the vast majority of federal employees are patriotic citizens dutifully carrying out the will of their nation, government ethics offices provide taxpayers with vital safeguards against […]

10 predictions for government technology in 2025

December 4, 2024

From CX and business process – to telework and the impact of managing technology infrastructure on continuing resolutions – predictions are part forecast and part aspiration by Intelliworx If we set accuracy aside for a moment, if there’s one thing humans do well it’s making predictions. Our brains absorb inputs from our five senses and try to predict what will happen next and how we should feel or act. When things don’t match our prediction, that is our brain’s expectations, we respond with emotions like joy, anger and fear. This means predictions are a physiological part of humanity. It’s fitting then that at the year’s end, we might take a step back and think about our predictions for the next year, 2025. Often such predictions are part forecast and part aspiration. In some ways, predictions are what we hope will happen, based on current information. In both cases, it’s an […]

What does “government workflow software” mean?

November 26, 2024

Workflow is the efficient orchestration of multi-stakeholder actions needed to complete a business process effectively; it facilitates productivity, accountability and transparency by Intelliworx Innovation brings us two things at once: new tools and terminology. By definition, things that are new haven’t been described before and so merit a new name. Such is the case with the term “workflow” as in “government workflow software.” As a solution provider with a 20-year history of providing software to the government, we too have adopted the term and so have an obligation to explain it. What is workflow? One way to understand buzzy new terms is to break them down to their roots. Workflow describes a shared understanding of how a process, procedure or task, transpires or flows toward completion. The more intricate the process, or the more people involved, the more complicated the flow of work becomes. “Workflow in an orchestration of activities, […]

6 solid hot takes on the 2024 Federal Employee Viewpoint Survey results

November 20, 2024

Civil servants gave their employer record high marks for employee engagement and experience; but there are some important nuances by Intelliworx The Office of Personnel Management (OPM) published new data from its 2024 Federal Employee Viewpoint Survey (FEVS). The survey is a snapshot of the “organizational climate” for the millions of government employees working across some 430 government agencies. In other words, it asks civil servants how they are feeling about work. The survey was first fielded in 2002 – periodically at first – and then annually since 2010. OPM employs an independent research firm to conduct the survey digitally. Respondents are solicited to participate by email. The survey was conducted this year from May to July. OPM says the response rate was 41%. That’s up from 39% from the year prior. Mathematically, the exact sample size works out to 1,645,841, which puts the size of the federal workforce at north […]

14 resources federal agencies with successful CX modernization initiatives are using

October 23, 2024

A new GSA report finds while many agencies missed the mark on customer experience, some are succeeding and it highlights the tech resources they are using to improve by Intelliworx Federal agencies across the government have “struggled” to modernize their digital communications channels and improve the overall customer experience (CX). That’s according to a new report published by the General Services Administration (GSA). Modernizing digital communications is a requirement to comply with a number of rules. The most salient is the 21st Century Integrated Digital Experience Act (IDEA). The legislation was signed into law in 2018 and lists eight requirements agencies must follow when redesigning public-facing websites, mobile apps and other digital communications channels. Those requirements mandate that all government-run digital communication channels must be: accessible; consistent; not duplicative; searchable; encrypted; user data-driven; customizable; and mobile-friendly. Such requirements are aimed at improving the “public’s perceptions of and overall satisfaction with […]

A solid glimpse into federal agency modernization projects

October 9, 2024

Three agency tech leaders describe how their organization is modernizing IT and overcoming decades of ‘tech debt’ by Intelliworx Modernization is on the agenda for most federal agencies these days – and for good reason. Information technology (IT) has improved dramatically and yet some agencies are still working with IT systems first deployed decades ago. That’s according to a recent virtual panel hosted by the Federal News Network (FNN). The news outlet hosted agency executives and business leaders from across the private sector to share some of the modernization progress the government has made. The panel noted several technological advancements are driving the need for modernization including: Data and network speeds are faster than ever; Broad stakeholder expectations for good experiences (i.e. CX); and There are more devices and of greater variety connecting to networks. Although not stated explicitly, it’s probably safe to add that processing power continues to improve […]