Intelliworx News and Announcements
Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.
How the U.S. Government’s digital transformation efforts are reducing the “time tax”
A new report illustrates how federal agencies are using “human-centered design” to improve customer experience (CX) and save everyone time, effort and money by Intelliworx Many government processes are initiated by completing a form. You read the instructions, fill out the data, and submit the document – and then wait to hear about the next steps. These forms tend to be long, complicated and take time to complete. The Office of Management and Budget (OMB) has called this a “time tax” on several occasions. Our very own CEO Rob Hankey recently observed one such process up close. His wife recently attained U.S. citizenship, which involved completing many forms over years. For example, she completed one form to enter the country on a fiancé visa. Then, once married, she completed a separate form to apply for a green card. Later, when she met the prerequisites to apply for citizenship, she filled […]
What physicians want from healthcare employers evolves over a career [survey]
Saddled with debt, newly minted doctors say compensation is the top factor they look for in a first employer; however, work-life balance, family and geography are increasingly influential as tenure lengthens by Intelliworx Compensation is back in style – at least for newly minted physicians looking for their first gig post-residency. That’s according to a joint report by Jackson Physician Search and the Medical Group Management Association (MGMA). The report, based on a survey of physicians and hospital administrators, shows that the newest generation of physicians, Generation Z (1997-2012), also commonly referred to as Zoomers, care more about their compensation than Millennials (1981-1996). More than three-quarters (76%) of new physician surveys said the top factor they look for in their first job after completing residency was compensation. This was followed by location (64%) and work-life balance in a distant third with just 38%. This is at odds with conventional wisdom […]
7 interesting benefits government agencies should experience when modernizing their forms and application processes
Intelliworx has worked with 39 different government agencies over the years to modernize thousands of government forms, improve data collection, and the associated business processes by Intelliworx The first step in many government processes often requires filling out a form. In many cases, a form is the beginning of an application process – an application for benefits, permits, approval, scholarships, or licensing. The form itself is nothing more than a means to collect data for a future decision. Getting things right is important because the decision, as in the case of government entitlements, can be life-changing. If the first step in a process is broken, the problem will cascade causing much bigger problems later. The recent modernization of the FASFA form is a good illustration of what can go wrong. This is just one example, however, and while it’s received a lot of attention, there are many examples of government […]
20 telework tips for government agencies, leaders and individual contributors
Here’s a well-researched list of ideas stemming from government, human resources and consulting firms for running effective telework, remote and hybrid offices via Intelliworx The current debate over teleworking in government primarily centers on where work is performed. Whether your personal inclinations favor telework or not – that’s the wrong focus. A better debate would center on productivity, as our CEO Rob Hankey wrote recently for Government Executive. The pandemic that necessitated telework is long over, but it’s had a lasting impact. In the years since, we’ve had a lot of time to experiment with telework programs – and document some of the best practices. Recently, we canvassed telework management ideas stemming from government agencies, human resources experts and consulting firms. We’ve organized what we found into 20 tips that are segmented into three sections: Telework tips for agencies and policy; Telework tips for leaders and managers; and Telework tips […]
3 systemic problems in healthcare staff that may magnify the talent shortage
Observations from three healthcare conferences suggest the short-term remedy for backfilling vacant provider positions may be making the problem worse in the long run by Intelliworx There’s an intense shortage of provider talent in healthcare. While there’s no disagreement over that fact, leaders may be unknowingly adding to the problem. That’s our takeaway after having exhibited at three healthcare conferences over the last six months or so. These conferences included the 3RNET annual conference, which is aimed at hospital administrators; the AAPPR annual conference serving recruiters who specialize in finding providers; and the ASHHRA which is for healthcare human resources staff. We sent a handful of people to work at the booth and walk the floor at each event. We universally heard about the talent shortage at these conferences – and made some observations about the way the industry is addressing this key issue. 1. Healthcare leaders are too busy firefighting […]
Resolving the Telework in Government Debate by Focusing on Productivity (GovExec)
The ongoing debate over telework in federal agencies involves differing views from civil servants, Congress, and the Administration. While many federal employees report higher productivity and fewer distractions when working remotely, Congress demands concrete data to validate these claims. The Office of Management and Budget is tasked with balancing these perspectives. It must also address the Administration’s push for a partial return to office work. Many employees and unions continue to resist this effort, and OMB must find a middle ground. Intelliworx CEO Rob Hankey suggests a focus on productivity rather than physical presence to resolve these differences. Read the full post here: Put the telework debate to rest by focusing on productivity (GovExec) * * * Track your telework agreements! We’d be remiss if we didn’t point out that Intelliworx can help federal agencies with digitization of telework agreements, the workflow for review and approval of those, and securely […]
Report proposes well-researched ideas for solving the primary care physician shortage
Independent study suggests exposing residents to the benefits of primary care, working to develop PCP training opportunities and being more receptive to relying on advanced clinicians like NPs and PAs by Intelliworx Primary care may have an outsized impact on the overall health of a population. As the saying goes, an ounce of prevention is worth a pound of cure. But there’s more than just an old quip as evidence – there’s data: “Studies have repeatedly shown that having this regular, or usual, source of health care improves patient outcomes and reduces unnecessary utilization of emergency rooms and hospitals.” That’s according to a report and “primary care scorecard” by The Physician’s Foundation and the Milbank Memorial Fund. The report is built on top of a previous study by the National Academies of Sciences, Engineering, and Medicine (NASEM). The report concludes there’s an acute shortage of primary care providers (PCPs) in […]
Providers identify the top benefits of working in rural healthcare [infographic]
Doctors and advanced practitioners say the lower cost of living, more time with patients and better work-life balance are the most attractive qualities of working in rural healthcare by Intelliworx It’s no secret that rural healthcare faces many challenges including recruiting and retention. The question that stands out is: What can hospital and healthcare leaders do about it? We conducted a short survey of 107 U.S. providers to find out earlier this year. Every online survey is by definition “self-selecting” so we paid an independent research panel to solicit responses to ensure the veracity of responses. Here’s what providers said are the top benefits of working in rural healthcare: 47% said the lower cost of living; 46% said more time with patients; and 45% said better work-life balance. There are additional benefits too that should not be overlooked: 31% said slower pace of rural life; 23% said job security; 17% […]
Modernizing financial disclosure through digital transformation strengthens trust in government (Federal News Network)
Government ethics reviewers are drowning in paper when it comes to financial disclosure, and it’s costing taxpayers. Paper and no-frills digital forms make filing disclosures on time difficult for busy officials. For ethics teams, manually reviewing massive volumes of forms leads to missed details and struggles to meet deadlines. Moving ethics financial disclosure to modern, secure, cloud-based, best-in-breed technology is more than a solid organizational and time-saving idea. Embracing these technologies is essential to preventing future ethical breaches and safeguarding public trust. Read the full post here: Financial disclosure is a deserving target for the government’s digital transformation (Federal News Network)
10 government ethics best practices for conflict review and financial disclosure
These tips can help government ethics offices streamline the processes for ensuring financial disclosure filings are complete, accurate, and on time Every government worker who is in a position to make final decisions or take actions that “will have a direct and substantial economic effect on the interests of any non-federal entity” is required to fill out an annual financial disclosure form. The purpose is simple – to eliminate any conflict of interest – or even the appearance of a potential conflict of interest. Yet not every ethics office navigates the financial disclosure season in the same way. We’ve seen it firsthand working with nearly 40 different government agencies, in recent years, to assist with more than a half million financial disclosure forms. Our experience in this area has given us a good view of which processes work well – and which ones need improvement. Below are a handful of […]