CX, predictions for government technology next year, telework and government modernization are among the most popular blog posts we published in 2025
by Intelliworx
This year is the first year we’ve made a real effort to weigh in with our thinking on government technology. We also began our first venture into developing software for private-sector healthcare facilities in rural areas – to address the talent crunch.
In total, we published 32 blog posts about government and healthcare. That’s a good start for the first year and we wanted to see which ones were most popular. So, for our final post of 2024, here are the most-read posts on the Intelliworx blog, based on a review of reader analytics.
Number 7: Government and citizens stand to gain from CX improvements
Martha Dorris says good customer experience (CX) is a ‘patriotic’ initiative that provides better service and enables the government to run more efficiently and effectively.
Read more: An interview with the ‘Godmother of Government CX’ on agencies and modernization
Number 6: Predictions for the next 12 months in government IT
From CX and business process – to telework and the impact of managing technology infrastructure on continuing resolutions – predictions are part forecast and part aspiration.
Read more: 10 predictions for government technology in 2025
Number 5: Measuring productivity and accountability in telework
Nearly 60% of the federal workforce works remotely today; here’s the gist of what agencies need to demonstrate the value of telecommuting.
Read more: Proactive accountability is the key to telework in the federal government
Number 4: Analysis of attracting healthcare providers in rural areas
Direct competition from urban hospitals is just one factor among many that make up the competitive landscape for provider talent.
Read more: A Porter’s Five Forces analysis for provider talent in rural healthcare
Number 3: Illustrating three successful government modernization projects
Three agency tech leaders describe how their organization is modernizing IT and overcoming decades of ‘tech debt’.
Read more: A solid glimpse into federal agency modernization projects
Number 2: Improving government CX and reducing the “time tax”
A new report illustrates how federal agencies are using “human-centered design” to improve customer experience (CX) and save everyone time, effort and money.
Read more: How the U.S. Government’s digital transformation efforts are reducing the “time tax”
Number 1: Summarize the Cost of Healthcare Recruiting and Retention
Healthcare organizations spend upwards of $50,000 for a single recruiting search on a physician – but the “cost” of lost revenue from vacancies can be much higher and more challenging for rural facilities.
Read more: 21 Statistics that summarize the cost of healthcare recruiting and retention
Additional publications of note in 2024
Throughout the year we also published a few press release and contributed articles to third-party media organizations.
Press releases:
- Intelliworx Launches New Telework Management Solution for Government Agencies
- Department of Veterans Affairs Awards Financial Disclosure Software (aka FDonline) Contract to FedRAMP-authorized SaaS provider Intelliworx
- Intelliworx to Showcase Workforce Management Software at AAPPR and ASHHRA Healthcare Conferences
Contributed articles:
- FEDweek: Government AI Push Should Prioritize Standardization or Risk Repeating History
- Government Executive: Put the telework debate to rest by focusing on productivity
- Federal News Network: Financial disclosure is a deserving target for the government’s digital transformation
- Chief Healthcare Executive: Can hospitals really lose a provider to a disorganized recruiting process?
- Federal News Network: Why the digital transformation is a pillar for rebuilding trust in government
- FEDweek: Efficiently Digitizing Government Documents Requires Mapping out the Whole Process
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Intelliworx serves federal agencies big and small with a range of solutions including application management, government workflow and financial disclosure. We’d welcome the opportunity to show you rather than tell you – you are welcome to request a no-obligation demo.
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6 solid hot takes on the 2024 Federal Employee Viewpoint Survey results
Image credit: UnSplash
