Insights

20 current statistics summarizing the U.S. government’s spending on IT [with citations]

The federal government invested more than $100 billion in IT during FY 2025, across more than 4,000 projects within 25 different agencies by Intelliworx The U.S. government is by far the biggest IT customer in the world. Based on a 2025 estimate for global IT spending by the technology research firm Gartner, the federal government accounts for about 1.8% of all IT spending globally. It’s an eye-popping number for sure, but context is important. So, we recently dove into the available public data on the spending. We should note that we found a few interesting historical factoids – and did some of our own ‘napkin math’ along the way. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. How much does the federal government spend on IT? The U.S. federal government invested $102.31 billion in information technology during its 2025 fiscal […]

How long on average does it take to credential a provider in 2026?

Industry surveys show benchmark averages ranging from 30-90 days, but real-world delays often stretch to 120 or more days; in some cases, for independent providers facing holdout payers, credentialing takes more than a year A nurse practitioner (NP) left the hospital system she was working for to open her own clinic in a small rural town. She’s an experienced provider who has been practicing medicine for more than 25 years and holds a doctorate degree in nursing. She knew opening a clinic would be challenging but was unprepared for the effort it would take to get credentialed from payers. Most payers credentialed her in 3-6 months; however, one was a holdout. It took more than a year to get credentialed, and unfortunately, most of the 600 patients who followed her to her clinic used that payer. It’s not just a matter of her being unable to invoice and get paid […]

Philosophical considerations for government AI keeping a “human in the loop” [HITL]

Lessons from 50 years of customer service automation: as AI adoption accelerates and AI agents are poised to function autonomously, human judgment and oversight are essential by Intelliworx When technology works as intended, it streamlines workflow, automates rote work and boosts productivity. The challenge is that it doesn’t always work as intended. Sometimes this works out well. For example, the collaboration tool Slack was originally created as an internal communications platform for a gaming company. That focus didn’t take hold in the market, so the company pivoted and the rest is history. At other times, it leads to unintended consequences. This is particularly true for anomalies and corner cases. These are the variety of issues that don’t fit neatly in a spreadsheet and break the binary limitations of traditional computing processes. Over-reliance on automation in customer service Customer service is the quintessential example. This function has become highly automated, and […]

Stuck candidates: Qualified mid-funnel applicants lost in the healthcare HR recruiting pipeline

Focusing on ‘stuck candidates’ helped this healthcare system uncover qualified candidates overlooked by automation, streamlined recruiting, improved CX, and saved HR time and budget The talent shortage in healthcare is real, yet there are internal processes that compound the issue. That’s according to a recent webinar, which was CLE-accredited, by the American Society for Health Care Human Resources Administration (ASHHRA). The CLE eligible webinar featured Mary Warwick, MSHR, who is a director of talent acquisition for Community Health System. The webinar was hosted by Matt Rimer, the co-founder and chief operating officer at RogueHire. Community Health is a non-profit provider that operates four hospitals in Central Valley, California. It cut its time-to-fill provider positions by 47 days in just 12 months by focusing on ‘stuck candidates’ in their recruiting pipeline. Focusing on ‘stuck candidates’ reduces time-to-fill Time-to-fill is a key metric in healthcare talent acquisition. Industry benchmarks show it takes […]

Eliminating rote work: Effective use cases for AI in healthcare

Healthcare is moving faster to adopt AI than any other industry; the most effective implementations remove repetitive and rote work AI can do amazing things, yet the technology is prone to making mistakes. Spotting those errors requires expertise. Mark Bates, who leads the product team here, summed this up nicely for Healthcare IT Today: “The best use case is augmenting existing skills, knowledge, and experience, especially in a nuanced industry like healthcare. While generative AI can process and organize vast amounts of information – beyond a human capacity – it still takes a layer of institutional knowledge to identify the kernel of insight worth pursuing.” That’s the approach we’ve taken in adding AI to our rural healthcare recruiting platform. It’s also the approach that seems to be most pervasive in healthcare. A recent story by The Wall Street Journal (WSJ) – Hospitals are a proving ground for what AI can […]

What are your top technology priorities for FY26? (source: MeriTalk)

10 Federal CIOs say AI, cybersecurity and tech modernization are the top priorities

Agency tech leaders are optimistic about the government’s ‘enterprise mindset’ but caution more leader support needed to modernize IT infrastructure and achieve priorities Artificial intelligence (AI) is the top priority for 2026 in federal technology circles. That’s the main finding in a new report – Tech Tonic: FY26 Federal CIO Forecast – by MeriTalk. The second annual report is based on a survey and interviews with 10 chief information officers (CIOs) who lead technology for 10 different federal agencies. Cybersecurity and risk management were the top priorities in the same report last year, which forecasted FY25. While cybersecurity is still a clear priority, it fell to third place for FY26, trailing AI and infrastructure modernization. This year’s report did not name the CIOs included in the study. However, last year’s report did and it was a ‘who’s who” list that included CIOs from departments including Labor, Treasury, Agriculture, Transportation and […]

5 healthcare credentialing challenges this recruiting platform solves for rural facilities

Overconfidence in credentialing processes can easily lead to $50k-$100k lost monthly billings per provider; Healthcare Workforce Management addresses the blind spots and prevents revenue leakage Time is money, especially when it comes to recruiting and onboarding new providers in healthcare. While most businesses can hire new staff and put them to work right away, that’s not true in healthcare. Healthcare employers need to ensure providers are properly credentialed before they can see patients. Credentialing isn’t just about licenses to practice medicine. Those things are important and required, but so too is payer credentialing. Newly hired providers can’t even see patients until they are credentialed, let alone bill for providing those services. Health insurance companies each have their own unique processes for credentialing – and it takes time. Many say too much time. However, this means healthcare facilities and rural hospitals must have their processes fine-tuned, or risk adding to the […]

In a boost to rural healthcare, Intelliworx adds generative AI to its healthcare recruiting platform to help attract providers

FOR IMMEDIATE RELEASE Pragmatic approach to artificial intelligence aims to augment human resources, enabling rural healthcare to compete more effectively amid the shortage of healthcare providers Williamsburg, VA –January 29, 2025 – Intelliworx announced today it has added generative AI to its healthcare recruiting platform, Healthcare Workforce Management. The new feature assists human resources and recruiters in drafting job descriptions with key requirements such as education, experience, certifications and licenses. Healthcare employers benefit by generating more complete, compelling and tailored job descriptions to attract the best provider candidates. “The use case for this implementation of generative AI can be summarized as ‘further and faster’ with the same resources,” says Mark Bates, vice president of product management for Intelliworx. “It’s an elegantly simple implementation that provides a recruiter or HR manager with a first draft that is 80-90% complete at the click of a button.” Many healthcare employers keep a library […]

Did someone say “AI?” 17 predictions about government technology for 2026

Government AI Adoption will move at a pace faster than the Internet and reshape innovation, cybersecurity, procurement and workforce education and development by Intelliworx The classic American baseball legend Yogi Berra is credited with having said, “It’s tough to make predictions, especially about the future.” It’s a snappy quip that captures attention, but it shouldn’t dampen our efforts to try. Predictions force us to question assumptions, correlate trends and stretch our thinking. To that end, predictions for the coming year are a useful thought experiment. As we did last year, we’ve compiled a list of predictions about government technology for the New Year below. Some of these are our own, some were solicited from credible sources, and we also curated a handful – with attribution – from around the web. Stay in touch by subscribing to our email newsletter. We will never share or sell your email address. 1. Government […]

1-in-4 healthcare organizations experience as much as $1 million (or more) annually in lost billings due to credentialing issues

Lost billings: The financial impact of provider credentialing process in healthcare

New survey finds one in four healthcare organizations experience as much as $1 million (or more) annually in lost billings due to credentialing Healthcare organizations report completing provider credentialing faster than in prior years and expressed confidence in their processes. Even so, more than one-third of respondents experience lost billings as a result of credentialing challenges. That’s according to a new survey we commissioned of human resources, operations and finance professionals working for U.S. healthcare organizations. More than four in 10 (43%) of respondents said their organization experiences $50,000 or more in lost billings every month as a result of credentialing issues. Further, one in four (25%), experience lost billings to the tune of $100,000 a month or more. When considering the impact on a yearly basis, those losses in monthly billing quickly add up to seven figures. The contrast between the confidence expressed in the process and the financial […]

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