Intelliworx News and Announcements

Find the latest news and announcements from Intelliworx, plus insights and analysis as we blog on the B2B topics that matter to the federal government community, healthcare facilities, and the private sector.

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A green HOSPITAL road sign with a directional arrow stands in an open field of farmland, the kind of rural community where provider vacancies and a long time-to-hire hit hardest

Optimize rural healthcare recruiting: reduce time-to-hire and revenue leakage

October 14, 2026

Direct provider recruiting costs are high in healthcare, but the larger hit is revenue leakage: each unfilled vacancy represents unbilled services; internal recruiting handoffs across search, onboarding, credentialing, and payer enrollment compound the delay by Intelliworx Provider vacancies cut into healthcare finances in two ways: higher operating costs and lost revenue. This hits rural healthcare especially hard because many rural facilities are already operating at break-even margins, or even, unfortunately, in the red. The direct costs of recruiting providers are significant, according to healthcare industry benchmarks we’ve compiled. The total cost per search routinely ranges from $180,000 to $250,000 per provider. That includes a range of line items: the cost of a search firm or in-house team; marketing, job ads and listings; and site visit expenses for a prospective candidate. There is also a laundry list of possible incentives that are all but required to make a competitive offer: relocation […]

Analysts at curved banks of monitors in a government operations center, streaks of light suggesting rapid movement, evoking the pace of the State Department generative AI rollout

9 lessons from the State Department’s generative AI playbook

October 7, 2026

Foggy Bottom implemented an SBU-cleared chatbot from pilot phase to 62,000 users at 98% of diplomatic posts and published a five-year playbook other agencies can model by Intelliworx Less than two years after OpenAI launched ChatGPT in November of 2022, the State Department was already actively testing an “alpha” version of its own generative AI chatbot. Two more years later, in June of 2026, the Department’s chatbot was rolled out at 98% of global diplomatic stations and has 62,000 users – nearly 80% of its employees. That’s a lightning-fast adoption of a new technology for a government agency, which Foggy Bottom detailed in a new playbook, which reads like a case study, published in July of 2026. It’s even outpaced many commercial businesses. For example, the technology research firm Gartner said in a September 2026 announcement that just 22% of businesses, with $50 million or more in revenue, have scaled […]

Stethoscope hanging on a barbed-wire fence at the edge of a rural field, a distant village behind it, evoking the healthcare provider shortage in rural areas

The healthcare provider shortage explained; why it’s hitting rural areas harder

September 30, 2026

New report suggests the shortage is caused by an aging population, increased rates of chronic disease among young people, and a sizable number of physicians reaching retirement age by Intelliworx The healthcare search firm AMN is out with a new report that examines healthcare staffing projections through 2030. It takes a broad look at the provider shortage by analyzing a range of data sources. Among these are their own data sets along with those published by the Bureau of Labor Statistics, the Centers for Disease Control, S&P Global, and the Association of American Medical Colleges (AAMC), among others. AMN takes a broad look at the talent trends affecting healthcare, including those surrounding allied healthcare professionals. It also provides a sound briefing on the shortage of providers, particularly in rural areas, which is our focus as a company. Stay in touch by subscribing to our email newsletter. We will never share […]

3D isometric illustration of an automated software pipeline running from requirements to deployment, the kind of workflow the GSA EOA playbook addresses

8 takeaways from the new EOA playbook by the GSA

September 23, 2026

The new GSA EOA Playbook emphasizes process mapping, quick wins, and change management while reminding agencies that technology should enable redesigned workflows rather than simply automate existing ones by Intelliworx To achieve dramatic improvement in quality, service, and speed – and at a lower cost – leaders must focus on process improvement first. That was the thesis of a landmark book titled “Reengineering the Corporation” by management gurus Michael Hammer and James Champy. Published in 1993, it was required reading for business leaders seeking to take advantage of the promising opportunity offered by the then nascent industry of information technology. Where many leaders at that time were seeking to automate existing workflows, Hammer and Champy argued technology ought to be an enabler of entirely new processes. We were reminded of that idea in reading through the new Federal EOA Playbook Summary: Federal Process Improvement through Elimination, Optimization, & Automation. The […]

Travelers wait in a roped queue at an airport check-in area, the kind of friction government CX projects aim to reduce

Improving the experience: 5 examples of government CX projects in progress

September 16, 2026

A Federal News Network webinar highlights active CX efforts: CBP traveler tools for major events, VA multi-channel listening, IRS digital-first options with human support, and callback technology that reduces abandonment. by Intelliworx Improving customer experience (CX) as the government modernizes its IT infrastructure brings somewhat obvious external benefits. For external stakeholders, as is the case with the examples below, CX enhancements remove the friction that leads to frustration. Yet there are also internal benefits to be gleaned. It streamlines processes, drives efficiencies, yields cost savings, and delivers a better employee experience (EX). This has an overall benefit for agencies, too. It’s especially true for those responsible for collecting revenue. As Martha Dorris, who spent 30-plus years championing CX for the GSA once told us, a streamlined tax filing process means the government gets paid faster. A recent webinar by the Federal Executive Forum, which is produced by the Federal News […]

Intelliworx Workready (formerly Healthcare Workforce Management)

Intelliworx Rebrands Rural Healthcare Recruiting Platform as Workready

FOR IMMEDIATE RELEASE The company will return to the 3RNET Annual Conference for rural health professionals to exhibit applicant tracking, credentialing and generative AI enhancements Williamsburg, VA – August 12, 2026 – Intelliworx announced today it has rebranded its rural healthcare recruiting platform as Workready. A secure cloud-based software solution, Workready was engineered to support the distinct talent acquisition needs of hospitals, clinics and healthcare practices located in rural America. “Rural healthcare has to make a different pitch to attract the talent they need to deliver accessible healthcare to areas with a lower population density,” said Intelliworx CEO Rob Hankey. “Yet rural facilities do have unique advantages such as greater clinical autonomy and work-life balance, among others; Workready was designed from the start with this in mind.” Benchmarks across the industry show that it takes an average of three months to fill a provider vacancy at a cost of $16,000 […]

In a boost to rural healthcare, Intelliworx adds generative AI to its healthcare recruiting platform to help attract providers

FOR IMMEDIATE RELEASE Pragmatic approach to artificial intelligence aims to augment human resources, enabling rural healthcare to compete more effectively amid the shortage of healthcare providers Williamsburg, VA –January 29, 2025 – Intelliworx announced today it has added generative AI to its healthcare recruiting platform, Healthcare Workforce Management. The new feature assists human resources and recruiters in drafting job descriptions with key requirements such as education, experience, certifications and licenses. Healthcare employers benefit by generating more complete, compelling and tailored job descriptions to attract the best provider candidates. “The use case for this implementation of generative AI can be summarized as ‘further and faster’ with the same resources,” says Mark Bates, vice president of product management for Intelliworx. “It’s an elegantly simple implementation that provides a recruiter or HR manager with a first draft that is 80-90% complete at the click of a button.” Many healthcare employers keep a library […]

Survey finds one in four healthcare organizations experience as much as $1 million annually in lost billings due to credentialing issues

FOR IMMEDIATE RELEASE While most respondents expressed confidence in their process, the contrast with the financial impact suggests a ‘credentialing confidence paradox’ Williamsburg, VA – January 15, 2026 – The process of credentialing healthcare providers after they’ve accepted a job offer is having a financial impact on healthcare organizations, according to a new survey by Intelliworx. The survey polled 214 human resources, operations and finance professionals working for U.S. healthcare organizations. It found that more than four in 10 respondents said their healthcare organization experiences up to $50,000 in lost billings every month. Another 25% say they miss out on billings to the tune of $100,000 a month or more. Further, one in 10 respondents reported lost billings in excess of $200,000 per month. On an annual basis, missed monthly billings can add up to millions of dollars in lost annual revenue. “Healthcare is unique because after they’ve gone through […]

Intelliworx to Exhibit Healthcare Recruiting Software Solution, Designed for Rural Health, at 3RNET Annual Conference

FOR IMMEDIATE RELEASE Annual conference brings together healthcare providers and professionals dedicated to solving the challenges of rural healthcare recruitment and retention Williamsburg, VA – August 21, 2025 – Intelliworx announced today it will exhibit at the 3RNET Annual Conference, held on August 26-27, 2025, in Reno, Nevada. The conference brings together healthcare professionals from business, government and academia to focus on solving the challenges of recruiting and retaining providers in underserved areas. “There’s been a shortage of providers across all of healthcare for a while now, but this problem hits rural healthcare communities even harder,” said Intelliworx Sales Director Patrick Youngblood, DBA, SPHR. “Medical students tend to stay in metropolitan areas where they trained, which leaves rural areas with a smaller pool of candidates – and it’s happening at a time when rural physicians are retiring at a rate faster than they can be replaced.” While Intelliworx is better […]

Intelliworx streamlines healthcare provider recruiting with credentialing data integration

FOR IMMEDIATE RELEASE Strategic partnership with a trusted data provider helps healthcare recruiters identify ideal provider candidates earlier in the recruiting process Williamsburg, VA – June 26, 2025 – Intelliworx announced today it added privileging and credentialing data to its Healthcare Workforce Management software suite. The data, from a trusted provider, is integrated into the platform. This enables healthcare recruiters to obtain a comprehensive view of eligible candidates earlier in the recruiting process. Healthcare Workforce Management integrates data from nearly every category of provider data available including doctors, physician assistants (PAs), nurse practitioners (NPs) and nurses. This allows them to see the ‘known universe’ of eligible candidates from the beginning. The benefit streamlines the recruiting process and prevents avoidable issues – such as making a job offer to a sanctioned candidate – which are often discovered too late. “Traditionally, recruiting healthcare providers is a costly, work-intensive and time-consuming process,” […]